Service Request Ticket - # 83770

Service Request Information

CONTACT Name Mansayon, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 10, 2024 08:06 AM
Department Library & Media Services Phone 88441
Location Email mansayonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181223[Edit Inv] (opens in a new window) Bldg/Room HL 201
Service Tag J2LQDW2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. J2LQDW2 Location Digital Media Center

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938; transfer from W#20130225: This station gets full Adobe CC2015 for WIN from Student LAB license; VideoPad Video Editor Home Edition 5.0.1 MAC/WIN license VISA2016006251 MARCH2017

Wired NIC 6C:2B:59:E8:05:95

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact bparksion23@wou.edu 88925

Tracking

Entered by Date Memo
Brady Parksion
Email

Public
Entered by Date Memo
Jack Martinis Jul 26, 2024 03:44 PM 
Status changed from (1) Pending to (5) Completed
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Jack Martinis Jul 26, 2024 03:44 PM 
Task reassigned to Brady Parksion.
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Jack Martinis Jul 26, 2024 03:44 PM 
Status changed from (5) Completed to (1) Pending
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Jack Martinis Jul 26, 2024 03:44 PM 
dropped it off and delivered w/ Rowan.
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Rowan Vasen Jul 26, 2024 03:44 PM 
Status changed from (1) Pending to (5) Completed
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Rowan Vasen Jul 26, 2024 03:44 PM 
Task reassigned to Rowan Vasen.
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Rowan Vasen Jul 26, 2024 03:44 PM 
installed and tested. Works Fine
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Jack Martinis Jul 26, 2024 03:44 PM 
Task reassigned to Brady Parksion.
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Brady Parksion Jul 11, 2024 02:58 PM 
Box #11 ready to deliver
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Brady Parksion Jun 13, 2024 02:22 PM 
Went and verified that there wasn’t much we could do in its 
current state. Picked up computer and have it sitting on the 
imaging desk. Imaging is currently done and it just needs updates.
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Charlee Hreha Jun 10, 2024 09:46 AM 
This computer is stuck in automatic 
repair/diagnosing your pc loop. I tried multiple 
times to adjust settings from RaidOn to AHCI, 
"enabled with PXE", and made sure secure boot was 
enabled. Nothing worked.
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Sam Sevugan Jun 10, 2024 08:06 AM 
****This is an email****
Hello,

It was reported by a student that the PC in our 
Digital Production Studio (HL201) isn't turning on 
properly. I checked it, and it is stuck in repair 
mode. The ID# is 20181223[Edit Inv]

Thank you,
Chris
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