Service Request Ticket - # 83773

Service Request Ticket - # 83773

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Service Request Information

CONTACT	Name	Lieuallen, Erin	Date	Jun 10, 2024 09:17 AM
	Department	Service Learning & Career Development	Phone	88401
	Location		Email	lieuallene@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20191040 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag		Description	Xerox Phaser 6510/DN Color Laser Printer
	Serial No.	4AV767058	Location	Loaner
	Model	6510/DN	Hostname	resumes.wou.edu
	Notes	Up to 1200 x 2400 dpi resolution 30ppm (B&W)/30ppm (color) built-in automatic two-sided printing on DN model 300sheet(s) Capacity via 250-Sheet Input & 50-Sheet Bypass Trays additional 250 sheet tray is optionally available Letter(8.5 x 11in) & Legal (8.5 in x 14 in) Maximum Print Size: 8.5 x 14" /Minimum Print Size: 3 x 5" 10/100/1000Base-T Ethernet, USB 3.0; IP ADDRESS:140.211.118.63	Ink/Toner Refill	106R03473 Standard Capacity Cyan Print Cartridge(1000 Pages), 106R03474 Standard Capacity Magenta Print Cartridge(1000 Pages), 106R03475 Standard Capacity Yellow Print Cartridge(1000 Pages), 106R03476 Standard Capacity Black Print Cartridge (1000 Pages)
	Wired NIC	9C:93:4E:6D:5D:08

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	kunzd@wou.edu

Tracking

Entered by	Date	Memo
David Kunz			Email Public
Entered by	Date	Memo
David Kunz	Jun 10, 2024 03:57 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
David Kunz	Jun 10, 2024 03:57 PM	Removed unnecessary part from tray. Reached out to Brian Jacobsen to see if we can order parts for our Xerox printers.	Add Attachment
Laurie McCoy	Jun 10, 2024 02:31 PM	Task reassigned to David Kunz.	Add Attachment
Laurie McCoy	Jun 10, 2024 02:30 PM	**This is an email** Hello, Laurie, That is fabulous. I am actually out today, but there should be someone there. It is the printer to your immediate left when you walk in WUC 119. It is called Resume-Three Sisters or something like that. I think the tray is in my office around the corner on a table in the middle of the room. Erin Lieuallen, MS	Add Attachment
Laurie McCoy	Jun 10, 2024 02:30 PM	**This is an email** Hello, Our printer technician, David, will be available to stop by later this afternoon to help glue it back in place and we've found another printer in the same building that is the same model so we can double check the piece is set the correct way. Best, Laurie	Add Attachment
Sam Sevugan	Jun 10, 2024 09:17 AM	Priority changed from (3) Priority to (5) Low Priority.	Add Attachment
Sam Sevugan	Jun 10, 2024 09:17 AM	**This is an email** Good Morning Erin, As per our printer technicians suggestion we advise that you try glueing the piece back together and maybe filing it down so it glues easier. The part may be replaceable but we are currently negotiating with our contractors that puts a hold on warranty replacements currently. Please try gluing the piece together and let us know how it goes! If it does not work, I can create a service request ticket for our printer technician to reach out once we have more of an update regarding the warranty. Hope this information helps! Best, Sam	Add Attachment
Sam Sevugan	Jun 10, 2024 09:17 AM	**This is an email** David Kunz Fri, Jun 7, 5:14 PM (3 days ago) to me This looks like a flag that measures how much paper is left in the tray. We could try glueing it but I'm not sure how well that will work/hold up. UCS is working with one of our printer reps to move devices like this onto a new service contract but we are still working out the details. Usually off contract work can be expensive and parts broken like that are not covered.	Add Attachment
Sam Sevugan	Jun 10, 2024 09:17 AM	**This is an email** Hello! We had a piece of plastic break off from the tray of our color printer. I was going to try superglue, but am not exactly sure how it was situated or what it does. i wonder if you know of another printer of the same model we could look at? Or would you know how to fix it? Or have a spare part?	Add Attachment