redirect to SR 84016 - new equipment set up

Status changed from (1) Pending to (5) Completed

****This is an email****
Hi Paula,
I've got a couple options on how we can handle 
your broken macbook issue.
1. You can request a computer replacement from 
portal.  Right now we are out of GFA funds and 
have no computers available so you would be on a 
list to have one ordered after July 1st. You just 
select 'computer replacement' from the Programs 
for Everyone link on the portal home page and fill 
out all the information.  The W# is 20191103.
2. I can open an apple support ticket and send it 
in the Apple Care to see how much it will be to 
fix it if they even can.  It's not covered under 
Apple Care so your department would have to pay 
for the repair (spills aren't covered anyway).
Let me know how you want to proceed.
Thanks,David

Paula called and stated that she does not mind what 
you need to do to fix it. She stated if you need any 
further information call her at +15039307758. 

Seems like the ports on the macbook are probably 
shorted, it wont charge or do the time machine back 
up.

Paula has completed moving her files over to her 
H-drive. Provided her with instructions on how to 
access her files in the H-drive. 

Placed the laptop in Box#17

She is planning on checking in tomorrow morning to 
see if her loaner is avaialble for pick up. 

****This is an outgoing email****
Hi Paula,

I need some additional information regarding 
service request #83780

Description: Spilled coffee on laptop

I was talking to by boss about a possible solution 
to this issue. I think the best solution we have 
right now is to get another GFA to change out this 
computer with. 

What I want to do is create a time machine back up 
of your machine and then restore it onto a new 
one, that way you have everything the exact way it 
was.

The issue with doing this is if the computer stops 
working in the middle of the processes we might 
lose some files. I wanted to see if we could 
schedule a time to have you come in an get the 
important files off the computer first before I 
start this process. 

If you have any questions feel free to let me 
know,

-Brady

University Computing Solutions

Left in box 17