Service Request Ticket - # 83782

Service Request Information

CONTACT Name McGlade, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 10, 2024 03:55 PM
Department Social Science Phone 88381
Location Email mcgladm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190237[Edit Inv] (opens in a new window) Bldg/Room BELL 211
Service Tag 6HWRPV2 Description Latitude 7300 i5-8265U 13.3in non-touch Display
Serial No. 6HWRPV2 Location Mike McGlade, Geography

CPU Intel Core i5-8265U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; TRANSFERfrom W#20140480 JAN2020- Illuminance UV Recorder Win ver1.0.9(E) VISA2016006391 T:\1. Drivers\UV_Recorder\Illuminance_UV_Temp&Humidity_Data_Logger\TR-74Ui

Wireless NIC 3C:F0:11:25:67:91


AUX NIC C8:F7:50:E4:B8:6F

TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
David Kunz Jun 11, 2024 08:51 AM 
Status changed from (1.5) In Progress to (5) Completed
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David Kunz Jun 11, 2024 08:51 AM 
Emailed Mike a guide to uninstall Conduit and 
informed him to swing by UCS if he is still having 
trouble.
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David Kunz Jun 10, 2024 04:03 PM 
Task reassigned to David Kunz.
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David Kunz Jun 10, 2024 04:03 PM 
Status changed from (1) Pending to (1.5) In Progress
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David Kunz Jun 10, 2024 04:03 PM 
Sent a Mike a guide on how to remove Conduit search 
from his device and let him know that he can come to 
UCS if he continues to have issues.
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Laurie McCoy Jun 10, 2024 03:55 PM 
Michael called to let us know that something 
installed on his google chrome and now every time 
it opens it opens to "search.conduit" 
We checked in the chrome extensions to see if it 
can be disabled but it didn't list it there. 
He is using a different browser for now until we 
find a way to remove it in case it is malicious. 
503-949-0180 is his phone number
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