Service Request Ticket - # 83783

Service Request Information

CONTACT Name Alapai, Ikaika   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 10, 2024 04:30 PM
Department The Research Institute Phone 89227
Location Email alapaii@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20230639[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag 6SNZG24 Description Dell Latitude 5540 - 15-inch laptops
Serial No. 6SNZG24 Location Erin Kost

CPU Unknown


OS Unknown Software

Wired NIC 10:98:19:37:40:A8


Wireless NIC 18:93:41:F7:7C:31


TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public

Entered by Date Memo
Jack Martinis Jun 28, 2024 03:44 PM
Status changed from (1) Pending to (5) Completed
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Jack Martinis Jun 28, 2024 03:44 PM
Task reassigned to Jack Martinis.
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Jack Martinis Jun 28, 2024 03:44 PM
reassigned the equipment they were provided with to them, and put the recipient of the new equipment referenced at the beginning as 'undetermined.' Ikaika would like two of these new setups to go to new employees they are still trying to find,

so I believe we can hold onto them and wait until that happens. This would be for both Cody's new setup, as well as Sau Ting Kwan's setup.
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Jack Martinis Jun 28, 2024 03:42 PM
****incoming****

Hi Jack,

I'm sorry for the confusion.  I live and work in the Portland Metro Area on behalf of TRI, so the days that I am able to come to campus to pick up equipment are few and far between.  My preference, if possible, would be to be able to keep the equipment that I already have, since I have already completed a significant amount of work on them.  

I have CC'd Ikaika Alapa'i, TRI Director of Operations, who issued my office equipment to me.  If you have further questions about why I was issued the equipment that I have, he will be better able to answer those questions than me.  

In the meantime, here are the WOU Property Numbers for the items that I currently have:
Dell Laptop - 20211311[Edit Inv]
Dell Monitor - 20210551[Edit Inv]
Dell Dock - 20210838[Edit Inv]
Logitech Wireless Keyboard and Mouse - UCS20220220 (Didn't see a WOU property number)

Thank you!

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Jack Martinis Jun 28, 2024 03:24 PM
Status changed from (6) Ready to Deliver to (1) Pending
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Jack Martinis Jun 28, 2024 12:42 PM
if the equipment he was given is semi recent (last 3 years) we may be able to just have him keep that equipment and reassign this setup to another TRI member.
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Jack Martinis Jun 28, 2024 12:41 PM
seems he has picked up other equipment back on Monday. I have informed him we have this new equipment setup to still get off to him, and I inquired for the wou #'s of the equipment 
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Jack Martinis Jun 28, 2024 10:05 AM
made sure to make those local accounts admins!
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Jack Martinis Jun 28, 2024 10:02 AM
Status changed from (1) Pending to (6) Ready to Deliver
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Jack Martinis Jun 28, 2024 10:01 AM
****outgoing****

Good morning Cody,
Your laptop and pertaining equipment are ready to be picked up here at UCS.
We are open M-F, 9am-5pm.
Let us know in advance when you plan on stopping by and we can be sure to have this all ready to go at the front desk waiting for you.
-Jack Martinis, UCS Tech.
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Jack Martinis Jun 28, 2024 09:59 AM
local account for: local admin (ad20230639) w/ usual password (listed in GFA tracker google sheet). 

also local account for: Cody Phillips -> it has both the mash account philipsc, and now I've added a local admin account cphillips w/ the 'user must change password at next login.'

I believe this is ready to go now.
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Jack Martinis Jun 28, 2024 09:26 AM
needs local account then g2g
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Jack Martinis Jun 28, 2024 09:26 AM
updated windows and dell and sophos 
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Jack Martinis Jun 27, 2024 04:57 PM
admin rights set, changed name and is on domain.

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Joanie Kinnaman Jun 21, 2024 08:52 AM
Priority changed from (3) Priority to (2) High Priority.
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Joanie Kinnaman Jun 10, 2024 04:30 PM
laptop: 20230639[Edit Inv]
monitor: 20230535[Edit Inv]
secondary monitor: 20230650[Edit Inv]
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