Service Request Ticket - # 83784

Service Request Ticket - # 83784

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Service Request Information

CONTACT	Name	Main, Andy	Date	Jun 10, 2024 04:30 PM
	Department	Campus Recreation/HWC	Phone	88513
	Location		Email	maina@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230516 (opens in a new window)	Bldg/Room	HWC 107
	Service Tag	J52C214	Description	Dell Latitude 5540 13th Gen Intel Core i7-1355U
	Serial No.	J52C214	Location	Andy Main,Assistant Director, Intramural and Club
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	4C:5F:70:3E:89:29
	Wireless NIC	D0:46:0C:4F:68:DC

TECHS	Submitted by	Laurie McCoy	Contact	lmccoy21@wou.edu	88925
	Primary Technician		Contact	bparksion23@wou.edu	88925

Tracking

Entered by	Date	Memo
Brady Parksion			Email Public
Entered by	Date	Memo
Brady Parksion	Jun 11, 2024 10:17 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brady Parksion	Jun 11, 2024 10:17 AM	Task reassigned to Brady Parksion.	Add Attachment
Brady Parksion	Jun 11, 2024 10:17 AM	Everything worked fine when I arrived. Double checked some settings and told Andy if he experienced any more issues to let us know.	Add Attachment
Brady Parksion	Jun 11, 2024 08:34 AM	**This is an outgoing email** Hi Andy, I need some additional information regarding service request #83784 Description: Microphone on laptop not working during zoom 6/11 9-4!!!!! I'm available today between 9-2 if that time frame still works for you. I can head that way around 9-10 if you want me to take care of it first thing this morning. Thanks, -Brady University Computing Solutions	Add Attachment Public
Laurie McCoy	Jun 10, 2024 04:34 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Laurie McCoy	Jun 10, 2024 04:34 PM	Send Andy a heads up email with what time you plan to head over, please and thank you	Add Attachment
Laurie McCoy	Jun 10, 2024 04:31 PM	**This is an email** Tomorrow I can make time anywhere between 9am-4pm. Andy Main	Add Attachment
Laurie McCoy	Jun 10, 2024 04:30 PM	**This is an email** Hello, I can make a ticket for this so one of our techs can come by and check out your microphone. What days and times this week would you be available for one of them to stop by your office to help with this? Best, Laurie	Add Attachment
Laurie McCoy	Jun 10, 2024 04:30 PM	**This is an email** Hello, With my new set up, I haven't been able to get my camera to work during zoom meetings. This is the camera that is on the monitor (not the the laptop one). That said... I am also having trouble with the laptop. My microphone doesn't seem to work. No one can hear me during meetings when I'm using the laptop. Andy Main	Add Attachment