Service Request Ticket - # 83790

Service Request Information

CONTACT Name Crockett, Sarah   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 11, 2024 12:03 PM
Department Bookstore Phone 88661
Location Email crocketts@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20190448[Edit Inv] (opens in a new window) Bldg/Room WUC WolfStore Customer Service Area
Service Tag H1QQ9Z2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. H1QQ9Z2 Location Sarah Crockett

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2019009325

Wired NIC E4:54:E8:72:0F:C8

TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact bparksion23@wou.edu 88925

Tracking

Entered by Date Memo
Brady Parksion
Email

Public
Entered by Date Memo
Brady Parksion Jun 11, 2024 01:21 PM 
Task reassigned to Brady Parksion.
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Brady Parksion Jun 11, 2024 01:21 PM 
Status changed from (1) Pending to (5) Completed
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Brady Parksion Jun 11, 2024 01:21 PM 
Replaced keyboard, she talked about putting an NVMe her 
computer over the summer. She will get back to us on this though.
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Mary Dycus Jun 11, 2024 12:04 PM 
she is available anytime
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Mary Dycus Jun 11, 2024 12:04 PM 
She was able to use another keyboard from a 
different device for now but would like someone to 
come over and take a look
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Mary Dycus Jun 11, 2024 12:03 PM 
Sarah realized that she was unable to get into her 
device due to her keyboard not working.
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