Service Request Ticket - # 83801

Service Request Information

CONTACT Name Nunez-Silva, Dana   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 12, 2024 04:43 PM
Department Phone
Location Email nunezsilvad@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200171[Edit Inv] (opens in a new window) Bldg/Room SAC 106
Service Tag 9W50673 Description Dell Latitude 5400
Serial No. 9W50673 Location Dana Nunez-Silva

CPU Intel core i7-8665U 4 Core 8MB cache, 1.9GHz


OS Windows 10 Enterprise 64bit Software

Wired NIC CC:48:3A:5B:9E:8F


Wireless NIC AC:12:03:36:86:E3

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public
Entered by Date Memo
Jack Martinis Jul 03, 2024 11:55 AM 
Status changed from (6) Ready to Deliver to (5) Completed
 Add Attachment
Jack Martinis Jul 03, 2024 11:55 AM 
inventory updated, equipment is in 106 in SEP / SAC
 Add Attachment
Jack Martinis Jul 03, 2024 11:52 AM 
****This is an outgoing email****
Hi Dana,

I need some additional information regarding service request #83801

Description: Dana is transfering to advising on 6/17, she used to work for SEP w/ 20210766[Edit Inv]

Would you be able to remind me what room # this was in? I am making sure equipment locations were updated appropriately.

Thank you,

-Jack Martinis, UCS Tech.
 Add Attachment
Public
Jack Martinis Jul 03, 2024 11:23 AM 
delivered equipment to their room. they are holding onto the department laptop to transfer files, Sharon said it was okay. Will eventually get that back to reimage and get back to them.
 Add Attachment
Jack Martinis Jul 03, 2024 09:49 AM 
****This is an outgoing email****
Good morning,

Would I be able to come over and install this setup this morning?

-Jack Martinis, UCS Tech.
 Add Attachment
Public
David Kunz Jul 02, 2024 04:35 PM 
Task reassigned to Jack Martinis.
 Add Attachment
David Kunz Jul 02, 2024 04:35 PM 
Setup in Advising Center 106 on 7/3
 Add Attachment
David Kunz Jul 02, 2024 03:29 PM 
Hello again Dana,

I remember you said you were switching 
departments. What department are you moving to 
again? Also, where should we deliver our setup? 
Maybe we can schedule something for tomorrow?

Thanks,
David
 Add Attachment
David Kunz Jul 01, 2024 04:11 PM 
Status changed from (1) Pending to (6) Ready to Deliver
 Add Attachment
David Kunz Jul 01, 2024 12:54 PM 
****This is an email****
Hi Dana,

We are in the process of imaging a laptop for you 
and we have pulled a monitor and a dock. We will 
message you once everything is ready.

Thanks,
David
 Add Attachment
David Kunz Jul 01, 2024 12:53 PM 
laptop on imaging desk behind johns desk, dock and 
monitor in GFA new setup area
 Add Attachment
David Kunz Jul 01, 2024 12:33 PM 
Imaging and assigning 20200171[Edit Inv] , 20210819[Edit Inv] and 
20200940[Edit Inv]
 Add Attachment
David Kunz Jul 01, 2024 12:05 PM 
Priority changed from (3) Priority to (2) High Priority.
 Add Attachment
David Kunz Jul 01, 2024 12:05 PM 
Dana came in today asking about her pool setup. It 
looks like nothing has been done with this yet.
 Add Attachment
Joanie Kinnaman Jun 12, 2024 04:43 PM 
She will need a pool setup since she is going from 
SEP to GFA. SEP purchased 20210766[Edit Inv] so they keep it.
 Add Attachment