Service Request Ticket - # 83811

Service Request Information

CONTACT Name McGlade, Michael   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 13, 2024 04:47 PM
Department Social Science Phone 88381
Location Email mcgladm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190237[Edit Inv] (opens in a new window) Bldg/Room BELL 211
Service Tag 6HWRPV2 Description Latitude 7300 i5-8265U 13.3in non-touch Display
Serial No. 6HWRPV2 Location Mike McGlade, Geography

CPU Intel Core i5-8265U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; TRANSFERfrom W#20140480 JAN2020- Illuminance UV Recorder Win ver1.0.9(E) VISA2016006391 T:\1. Drivers\UV_Recorder\Illuminance_UV_Temp&Humidity_Data_Logger\TR-74Ui

Wireless NIC 3C:F0:11:25:67:91


AUX NIC C8:F7:50:E4:B8:6F

TECHS Submitted by Jack Martinis Contact rmartinis22@wou.edu 88925
Primary Technician Contact vasenr@wou.edu

Tracking

Entered by Date Memo
Rowan Vasen
Email

Public
Entered by Date Memo
Rowan Vasen Sep 25, 2024 10:43 AM 
Status changed from (1) Pending to (5) Completed
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Rowan Vasen Sep 25, 2024 10:43 AM 
Status changed from (4) On Hold to (1) Pending
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Rowan Vasen Sep 25, 2024 10:43 AM 
no response from user, asssuming this is no longer 
an issue
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Rowan Vasen Sep 05, 2024 01:02 PM 
Status changed from (7) Waiting for Contact to (4) On Hold
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Rowan Vasen Sep 05, 2024 01:01 PM 
Task reassigned to Rowan Vasen.
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Rowan Vasen Sep 05, 2024 10:25 AM 
his email still gives automated out of office 
response, will check back in in 2 weeks
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Rowan Vasen Sep 04, 2024 08:45 AM 
****This is an OUTGOING email****
I am looking over some old and still open Service 
Requests in our ticketing system ahead of the 
start of Fall term. I see a ticket listed for your 
computer and you as a contact with the description 
"Issues connecting Laptop to Mobile Hotspot", for 
the laptop #20190237[Edit Inv]. It hasn't been updated in a 
while and I'm checking in to see if anyone ever 
helped you figure out this issue? or if it was 
resolved by itself? or perhaps the issue is still 
present and you are still looking for assistance?

Get back to me when you can, 
Rowan
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David Kunz Jul 12, 2024 10:50 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Jack Martinis Jun 20, 2024 11:38 AM 
Priority changed from (3) Priority to (5) Low Priority.
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Jack Martinis Jun 20, 2024 11:38 AM 
****This is an outgoing email****
Hi Michael,

I need some additional information regarding service request #83811

Description: Michael McGlade's laptop is not connecting to his phone's hotspot reliably.

Has the hotspot still been problematic?

I am unsure if you stopped by this past Monday,

we are still available to take a look at this in person at your convenience.

-Jack Martinis, UCS Tech.
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Jack Martinis Jun 13, 2024 04:47 PM 
He says he has an iPhone 15 pro max and a dell 
laptop that is 5-6 years old, so I believe the 
laptop may not have the latest stuff updated on it 
to address the iphone though I could be wrong.

I explained that it would be easiest to see and 
diagnose these issues in person, and he said he 
may be able to stop by late Monday morning 
(6/17/24) for a tech / someone to look over this.
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