Service Request Ticket - # 83813

Service Request Information

CONTACT Name Duddlesten, Ara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 14, 2024 09:06 AM
Department Business/Economics Division Phone
Location Email duddlestena@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200294[Edit Inv] (opens in a new window) Bldg/Room WEST 113
Service Tag FHKXZ33 Description Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
Serial No. FHKXZ33 Location Ara Duddlesten

CPU Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; Monoprice Slect Sereis USB-C to VGA Adapter #12910 VISA2019011164;

Wired NIC 74:78:27:0C:C4:3F


Wireless NIC 08:5B:D6:6C:5D:EA

TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact bparksion23@wou.edu 88925

Tracking

Entered by Date Memo
Brady Parksion
Email

Public
Entered by Date Memo
Brady Parksion Jun 14, 2024 11:40 AM 
Task reassigned to Brady Parksion.
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Brady Parksion Jun 14, 2024 11:40 AM 
Status changed from (1) Pending to (5) Completed
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Brady Parksion Jun 14, 2024 11:39 AM 
Checked temps when I arrived. Computer was running about 80 - 
100 deg C. Bought computer back and reapplied thermal paste. It 
seemed to have resolved the issues. The idle temp was 50 deg C.
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Mary Dycus Jun 14, 2024 09:06 AM 
She is available all day for a tech to come out and 
take a look
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Mary Dycus Jun 14, 2024 09:06 AM 
Everything froze and the screen went black while the 
user was using it.
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