Service Request Ticket - # 83814

Service Request Information

CONTACT Name Villarreal, Kaitlin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 14, 2024 09:19 AM
Department Human Resources Phone 88677
Location Email villarrealk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20200667[Edit Inv] (opens in a new window) Bldg/Room AD 308E
Service Tag 642C3D3 Description Dell Latitude 5410
Serial No. 642C3D3 Location Sharon Fitzsimmons

CPU 10th Generation Intel Core 15-10310U


OS Windows 10 Enterprise 64bit Software

Wired NIC 38:14:28:14:26:08


Wireless NIC B0:60:88:BF:F9:D7


TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact azhen23@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Zhen
Email

Public

Entered by Date Memo
Andrew Zhen Jun 21, 2024 10:47 AM
Status changed from (1) Pending to (5) Completed
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Andrew Zhen Jun 21, 2024 10:47 AM
delivered and setup
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Jack Martinis Jun 21, 2024 10:45 AM
Task reassigned to Andrew Zhen.
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Andrew Zhen Jun 21, 2024 10:45 AM
20180591[Edit Inv] dock assigned
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Jack Martinis Jun 21, 2024 09:13 AM
monitors 20200445[Edit Inv] and 20130985[Edit Inv] chosen 
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Andrew Zhen Jun 20, 2024 01:21 PM
duo installed / image complete
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Andrew Zhen Jun 20, 2024 01:21 PM
20200667[Edit Inv] gfa pool dell laptop
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Jack Martinis Jun 20, 2024 09:26 AM
Task reassigned to New Equip. Setup.
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Sam Sevugan Jun 20, 2024 09:07 AM
Called this morning and asking for an update on her 
request for 2 monitors for new hire. 
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Kyla Aitaro Jun 18, 2024 01:13 PM
****This is an INCOMING email****

Hello,

I heard that PCs are not available until the start 
of the month. Has this changed?  Can we request an 
old desk setup? We currently have a tower we just 
would need the monitors for and for someone to 
come set up to have our new employee ready to 
start work Thursday.

Let me know if this is possible!

Thank you,

Kaitlin Villarreal 
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Brady Parksion Jun 17, 2024 08:38 AM
****This is an email****
Hello Brady,

If a PC is available it would be preferred.

-Kaitlin 
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Brady Parksion Jun 14, 2024 02:51 PM
****This is an outgoing email****
Hi Kaitlin,

I need some additional information regarding service request 
#83814

Description: HR - Request - pool setup / Docking Station & PC 
Laptop

I was reading over the notes on this SR and was wondering if a PC 
or Mac was preferred for this set up. Let me know as soon as you 
can so I can get this computer started with the imaging process.

Thanks,

-Brady

University Computing Solutions
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Public
Kyla Aitaro Jun 14, 2024 11:48 AM
****This is an email****

Hello,

The only Drive I know as of now would be - Human 
Resources (I:) 
-Kaitlin Villarreal 
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Kyla Aitaro Jun 14, 2024 11:48 AM
****This is an OUTGOING email****
Good morning Kaitlin,

I have gone in and put in a few request tickets 
for you regarding each individual process. For the 
I Drive access I will need the name of the Drive 
as well. Before I can input a ticket for that, and 
then we can get that process going.  

Best,
Mary
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Mary Dycus Jun 14, 2024 09:19 AM
****This is an email****
Hello,

It was V00082447 - Wendi Mars Position that moved 
positions last year I believe and it has been 
vacant until now. 

They will need a new number set up, I Drive 
access, Docstar, Banner, etc. Let me know if I 
need to provide specific information for programs.

Best,

Kaitlin Villarreal 
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Mary Dycus Jun 14, 2024 09:19 AM
Hello Kaitlin;

is this a position that has existed before, and is 
now being filled - or is this a brand new position 
within HR?

-Jack Martinis, UCS Tech.
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Mary Dycus Jun 14, 2024 09:19 AM
****This is an email****
Hello UCS,

Our office needs to have a new set up for a new 
employee.
V00404520 - Sharon Fitzsimmons

They are expected to be in office Thursday, June 
20th. Please let us know if you are able to 
squeeze us in your schedule anytime before then. 
And we would need to request 2 monitors for the 
employee. 

Greatly appreciated,

Kaitlin Villarreal 

--

Kaitlin Villarreal
HR Bilingual Office Manager | Human Resources
Western Oregon University
345 Monmouth Avenue N. | Monmouth, OR 97361
villarrealk@wou.edu | Lieuallen Admin. Bldg. Rm. 
305F

P: 503-838-8677 | F: 503-838-8522

www.wou.edu/hr

Pronouns: She, Her, Hers

HR Office Hours: Monday - Friday, 8:00am to 5:00pm
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