Service Request Ticket - # 83823

Service Request Ticket - # 83823

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Service Request Information

CONTACT	Name	Miranda-Aguilar, Blanca	Date	Jun 14, 2024 12:25 PM
	Department	Multicultural Student Services	Phone	88424
	Location		Email	mirandaaguilarb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Tablet	Edit WOU #	20190542 (opens in a new window)	Bldg/Room	WUC
	Service Tag		Description	Apple 10.2-inch iPad Wi-Fi 32GB SpacGry #MW7L2LL/A
	Serial No.	F9FZJPARMF3M	Location	Luanne Carillo
	CPU	A10X Fusion chip 64bit, Embedded M10 coprocessor
	OS	iOS 13	Software

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	azhen23@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	Jul 19, 2024 02:41 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Andrew Zhen	Jul 19, 2024 02:41 PM	delivered	Add Attachment
Andrew Zhen	Jul 19, 2024 02:41 PM	**This is an email** Hi Andrew, Today I am in the office until 4pm. WUC 212 -- Blanca Miranda Aguilar	Add Attachment
Andrew Zhen	Jul 19, 2024 12:39 PM	**This is an outgoing email** Hi Blanca, The service ticket #83823 was created to reset the iPad to be used by the office. The iPad is now ready, and wanted to know the availability of your schedule so I may deliver this back to you! Best, --------- Andrew Zhen Student Technician \| University Computing Solutions Western Oregon University 345 Monmouth Ave N \| Monmouth, OR 97361 azhen23+ucs@mail.wou.edu	Add Attachment
Andrew Zhen	Jul 19, 2024 12:28 PM	Task reassigned to Andrew Zhen.	Add Attachment
Andrew Zhen	Jul 19, 2024 12:28 PM	removed icloud lock and restored and updated ipad	Add Attachment
Andrew Zhen	Jul 19, 2024 12:25 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Andrew Zhen	Jul 19, 2024 12:25 PM	the 20190259 was the case of the ipad // the correct device id is 20190542	Add Attachment
Jack Martinis	Jun 20, 2024 02:19 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Andrew Zhen	Jun 17, 2024 11:55 AM	needs apple id removed	Add Attachment
Kyla Aitaro	Jun 14, 2024 12:33 PM	Device stored in BOX 17	Add Attachment
Kyla Aitaro	Jun 14, 2024 12:26 PM	Device WOU# 20190259	Add Attachment
Kyla Aitaro	Jun 14, 2024 12:25 PM	Employee that was assigned the device has long departed WOU. MSSP Office would like the device to be reimaged and ready for office use.	Add Attachment