Service Request Ticket - # 83842

Service Request Information

CONTACT Name Deets, Amber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 17, 2024 12:25 PM
Department Graduate Studies Phone 88492
Location Email deetsa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200419[Edit Inv] (opens in a new window) Bldg/Room BELL 306
Service Tag 7RMNQ73 Description Latitude 5400 4 Core,8MB Cache,1.9GHz
Serial No. 7RMNQ73 Location Milntra Raksachet

CPU Intel core i7-8665U 4 Core 8MB cache, 1.9GHz


OS Unknown Software

Wired NIC 74:78:27:0C:56:D8


Wireless NIC 08:5B:D6:70:0A:BC

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact tbenedettiwhite20@wou.edu 88925

Tracking

Entered by Date Memo
Tony Benedetti White
Email

Public
Entered by Date Memo
Tony Benedetti White Jun 21, 2024 09:01 AM 
Status changed from (1.5) In Progress to (5) Completed
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Tony Benedetti White Jun 21, 2024 09:00 AM 
****This is an outgoing email****
Hi Amber,

We were just emailing you regarding a service 
request that we have for you. (#83842)

Sarah Stewart needs a pool Dell setup for Thursday 
6/20

I went over this morning and finished setting up 
Sarah's computer! Everything should be ready to go! 
If you have any questions, concerns or issues, 
please feel free to reach out to University 
Computing Solutions!
 
Thanks,
Tony Benedetti White
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Public
Tony Benedetti White Jun 21, 2024 08:58 AM 
Task reassigned to Tony Benedetti White.
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Tony Benedetti White Jun 21, 2024 08:58 AM 
delivered, set-up, and ran windows & dell command 
updates.
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Tony Benedetti White Jun 21, 2024 08:32 AM 
dock: 20200460[Edit Inv]
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Tony Benedetti White Jun 21, 2024 08:30 AM 
monitors: 20140874[Edit Inv] 20200498
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Tony Benedetti White Jun 20, 2024 04:17 PM 
Status changed from (1) Pending to (1.5) In Progress
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Tony Benedetti White Jun 20, 2024 04:17 PM 
windows & dell command updates have finished, 
working on updating adobe
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Tony Benedetti White Jun 20, 2024 03:26 PM 
finished imaging, running windows updates now
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Tony Benedetti White Jun 20, 2024 02:33 PM 
20200419[Edit Inv] has started imaging on my desk.
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Tony Benedetti White Jun 20, 2024 02:33 PM 
There is no additional software needed.
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Tony Benedetti White Jun 20, 2024 01:54 PM 
They only need a laptop.
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Tony Benedetti White Jun 20, 2024 01:28 PM 
sent an email asking if they need just the laptop or 
a dock and a monitor
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Andrew Zhen Jun 20, 2024 01:19 PM 
discard*
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Andrew Zhen Jun 20, 2024 01:19 PM 
discord last two memos / wrong ticket
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Andrew Zhen Jun 20, 2024 01:18 PM 
duo installed / image complete
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Andrew Zhen Jun 20, 2024 01:06 PM 
20200667[Edit Inv] gfa pool dell laptop
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Joanie Kinnaman Jun 17, 2024 12:27 PM 
Priority changed from (3) Priority to (2) High Priority.
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