Service Request Ticket - # 83844

Service Request Information

CONTACT Name Logan, Amber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 17, 2024 02:28 PM
Department Teacher Prep Student Support Services Phone
Location Email logana@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210584[Edit Inv] (opens in a new window) Bldg/Room RWEC 256
Service Tag 9SCF5B3 Description Dell Latitude 5520 w/Dell Professionhal Sleeve 15
Serial No. CN0Y5H5JWSC0018D00I4 Location Amber Logan

CPU 11th Generation Intel® Core- i5-1135G7


OS Unknown Software

Wired NIC F4:EE:08:9E:8F:32


Wireless NIC DC:21:48:27:9D:54

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
David Kunz Jul 08, 2024 08:23 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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David Kunz Jul 08, 2024 08:23 AM 
Amber returned the loaner. closing
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Kyla Aitaro Jul 01, 2024 08:29 AM 
Amber picked up her device. She did not have the 
loaner she was assigned; said she had a meeting @ 
9am and will bring it in after that. **David was 
notified about this and approved of her request**
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David Kunz Jul 01, 2024 08:29 AM 
Delivered 20210584[Edit Inv] back to Amber. She forgot the 
loaner at home 20150202[Edit Inv] and will bring it back later 
today.
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David Kunz Jun 26, 2024 05:04 PM 
In Box 13
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David Kunz Jun 26, 2024 05:01 PM 
Status changed from (3) Order in Process to (6) Ready to Deliver
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David Kunz Jun 26, 2024 05:01 PM 
Reimaged device. Hopefully this helps solve powering 
off issues.
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David Kunz Jun 25, 2024 03:57 PM 
20170346[Edit Inv] was not wokring so I put it back in the 
loaner box. I checked out 20150202[Edit Inv] instead. I also 
gave amber a couple cables, an HMDI cable, a display 
adapter and a usb a-b cable
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David Kunz Jun 25, 2024 03:00 PM 
Yes, that would be fine. I'll get a loaner laptop 
ready and waiting for you at the front desk. Loaner 
20170346[Edit Inv] checked out.
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David Kunz Jun 25, 2024 02:59 PM 
Task reassigned to David Kunz.
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David Kunz Jun 25, 2024 02:59 PM 
Status changed from (7) Waiting for Contact to (3) Order in Process
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David Kunz Jun 25, 2024 02:42 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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David Kunz Jun 25, 2024 02:42 PM 
****This is an email****
Hi Amber,

We may need to clean out your laptop/update 
software/firmware or possibly reimage your device 
to resolve this issue.

Would you be able to bring this device by UCS for 
us to do a diagnostic on it? We could give you a 
loaner laptop while we work on it.

Thanks,

David
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Lourdes Salazar Jun 17, 2024 02:30 PM 
****This is an email****
I'll be on campus tomorrow, and have from 8:30-10:00 
available as well as some times in the afternoon
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Lourdes Salazar Jun 17, 2024 02:28 PM 
She stated it's random when it happens.
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Lourdes Salazar Jun 17, 2024 02:28 PM 
****This is an email****
Hello, I've noticed that my laptop has started 
shutting down on it's own.  It's done it a couple 
times.
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