Service Request Ticket - # 83862

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 20, 2024 09:14 AM
Department University Computing Solutions Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190536[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 3TSP1Z2 Description Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
Serial No. 3TSP1Z2 Location Tech shelves--Box #21

CPU Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; UPGRADE [Camtasia v9.1/Snagit 2018 Education VISA2017007626(June2018)] TO Camtasia Education Version 19 Upgrade with 1 yr maint VISA2019010872 MAR2020 Order#11942 UPGRADE-ABLE to Camtasia 2020 MAINT#S231232 MAY2020; OfficeOne ShapeLocker v.2.3(PowerPoint add-on)single user license VISA2019010960 APR2020 order11962;

Wired NIC 98:E7:43:67:A5:55


Wireless NIC 50:EB:71:E4:C6:D1


Bluetooth NIC 50:EB:71:E4:C6:D5

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public
Entered by Date Memo
Jack Martinis Aug 21, 2024 10:16 AM 
Status changed from (1) Pending to (5) Completed
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Jack Martinis Jul 12, 2024 01:05 PM 
****incoming****

Hi Jack,

That was a GFA MacBook purchased from UCS. My department is SPO but we did not purchase it with SPO funds.
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Jack Martinis Jul 03, 2024 01:47 PM 
emailed for clarification regarding department
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Sam Sevugan Jun 20, 2024 12:41 PM 
Task reassigned to Jack Martinis.
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Sam Sevugan Jun 20, 2024 12:41 PM 
got their laptop back to them. We readded it to AD. 

Needs to be moved to Graduate Research and Studies 
department.
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Sam Sevugan Jun 20, 2024 09:15 AM 
username: 

stantona
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Sam Sevugan Jun 20, 2024 09:14 AM 
Contact Info: Aubrey Stanton 360-901-4809
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Public
Sam Sevugan Jun 20, 2024 09:14 AM 
Dropped by this morning for troubleshooting. Tony 
and David said I should get them on the network 
and change date & time settings to normal but that 
did not work. i restarted the device after that 
and tried to see if I could remove her account 
from the device but it looks like she's in a 
group...? 

She is hoping to pick it up before lunch because 
this is her primary work device.
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