Service Request Ticket - # 83879

Service Request Ticket - # 83879

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Service Request Information

CONTACT	Name	Crockett, Sarah	Date	Jun 20, 2024 02:15 PM
	Department	Bookstore	Phone	88661
	Location		Email	crocketts@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190448 (opens in a new window)	Bldg/Room	WUC WolfStore Customer Service Area
	Service Tag	H1QQ9Z2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	H1QQ9Z2	Location	Sarah Crockett
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2019009325
	Wired NIC	E4:54:E8:72:0F:C8

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Sep 13, 2024 10:33 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Jack Martinis	Sep 13, 2024 10:33 AM	They're able to print; can go over admin rights if that is needed.	Add Attachment
Jack Martinis	Sep 13, 2024 09:27 AM	installed, old SSHD is left in there unplugged. Told them they can get the data off of it if they ever need it as we have a reader for the SSHD. I forgot to check printers (and admin rights) and sent a message confirming if the printers are present.	Add Attachment
Jack Martinis	Sep 13, 2024 09:26 AM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Aug 16, 2024 11:48 AM	Status changed from (7) Waiting for Contact to (6) Ready to Deliver	Add Attachment
Joanie Kinnaman	Aug 14, 2024 09:50 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Joanie Kinnaman	Aug 14, 2024 09:50 AM	bumping up as the request is from June	Add Attachment
Jack Martinis	Jul 12, 2024 10:44 AM	**This is an outgoing email** Hi Sarah, I need some additional information regarding service request #83879 Description: install NVMe to Sarah Crockett's computer W20190448 I am available next week to transfer and install this new hard drive, do you have any availability from Tuesday through Friday next week to install this? -Jack Martinis, UCS Tech.	Add Attachment Public
David Kunz	Jul 12, 2024 10:42 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Jack Martinis	Jun 21, 2024 02:03 PM	**This is an outgoing email** Hi Sarah, I need some additional information regarding service request #83879 Description: install NVMe to Sarah Crockett's computer W20190448 Would there be a good time next week to take care of this? -Jack Martinis, UCS Tech.	Add Attachment Public