Service Request Ticket - # 83889

Service Request Information

CONTACT Name McDermeit, Megan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 21, 2024 10:43 AM
Department The Research Institute Phone
Location Email mcdermeitm@mail.wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20230641[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Latitude 5540 - 15-inch laptops
Serial No. 4SNZG24 Location Jim (James) Irving

CPU Unknown


OS Unknown Software

Wired NIC 10:98:19:37:3E:86


Wireless NIC 18:93:41:F7:7C:6D

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

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Entered by Date Memo
Jack Martinis Jul 03, 2024 12:53 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Jack Martinis Jul 03, 2024 12:53 PM 
Task reassigned to Jack Martinis.
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Jack Martinis Jul 03, 2024 12:51 PM 
he stopped by and picked this device up.

We went over how his local account differs from the normal WOU account, and we clarified that pretty well,

he dropped off his device he was using - 20161140[Edit Inv]. It is owned by TRI so after two weeks and reimage it will have to go back to them.
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Jack Martinis Jul 02, 2024 03:38 PM 
correction - they are picking up tomorrow.
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Jack Martinis Jul 02, 2024 03:36 PM 
they never stopped by today to pick it up.
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Jack Martinis Jun 28, 2024 03:18 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Jack Martinis Jun 28, 2024 03:13 PM 
done updating. should be done w/ base image.
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Jack Martinis Jun 28, 2024 03:08 PM 
image downloaded, almost done updating, named right and moved in AD.

local accounts put on, admin rights bestowed.

mash account added as admin.
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Jack Martinis Jun 28, 2024 10:45 AM 
imaging at my desk.
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