Service Request Ticket - # 83892

Service Request Information

CONTACT Name Schwartz, Jay   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 21, 2024 12:28 PM
Department Behavioral Sciences Division Phone 89514
Location Email schwartzj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20230771[Edit Inv] (opens in a new window) Bldg/Room TODD 321
Service Tag Description Apple 15-inch MacBook Air: M3, woth 8-core CPU and 10-coreGPU, 8GB, 256GB SSD, Place Gray MRYM3LL/A
Serial No. F64WNHP7MH Location Jay Schwartz

CPU Unknown


OS Unknown Software

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

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Entered by Date Memo
Jack Martinis Oct 11, 2024 01:12 PM
Status changed from (2.5) Needs Scheduling to (5) Completed
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Jack Martinis Oct 11, 2024 01:12 PM
They came by to get admin rights, I put them on and we are good to go.
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Jack Martinis Oct 11, 2024 09:10 AM
****incoming****

Hi Jack,

Thanks, can do! What times will you be around tomorrow?

Jay W. Schwartz, PhD
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Jack Martinis Oct 10, 2024 09:16 AM
Task reassigned to Jack Martinis.
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Jack Martinis Oct 10, 2024 09:15 AM
****This is an outgoing email****
Hi Jay,

I am available tomorrow and it would be great if you could swing by UCS to get your admin rights applied real quick; 

it only takes a minute or two to perform.

-Jack Martinis, UCS Tech.
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Kyla Aitaro Oct 09, 2024 01:54 PM
Task reassigned to UCS Tech.
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Kyla Aitaro Oct 09, 2024 01:54 PM
Status changed from (5) Completed to (2.5) Needs Scheduling
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Kyla Aitaro Oct 09, 2024 01:54 PM
Hello, this is Jay Schwartz, faculty in 
psychology. I received a MacBook over the summer 
and I’m finally ready to meet with someone to set 
up admin rights. I’m available today from now 
until 12:30, and from 1-1:30, if that would be 
convenient? Alternatively I have some time on 
Friday. Let me know what works for you! I’m happy 
to come to ITC or can meet in my office in Todd 
hall.
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Jack Martinis Jun 27, 2024 11:58 AM
Status changed from (6) Ready to Deliver to (5) Completed
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Jack Martinis Jun 27, 2024 11:58 AM
I dropped the laptop off with BreeAnn and had them sign into the WiFi. 

Asides admin rights, this system should be fine for Jay to log in and use right off the bat. 

May take awhile for him to call back into us to do admin rights.
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Jack Martinis Jun 27, 2024 10:29 AM
Task reassigned to Jack Martinis.
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Jack Martinis Jun 27, 2024 10:28 AM
delivery to BreeAnn Liddle as requested by Jay.

He will come back when he is ready for anything else he may need help setting up on it.
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Jack Martinis Jun 21, 2024 02:31 PM
back on setup shelf
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Jack Martinis Jun 21, 2024 02:31 PM
ready w/ base image
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Jack Martinis Jun 21, 2024 02:27 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Jack Martinis Jun 21, 2024 02:27 PM
****This is an outgoing email****
Hi Jay,

I need some additional information regarding service request #83892

Description: set up new MacBook Air for Jay

Are you available to pick this device up some time next week?

-Jack Martinis, UCS Tech.
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Jack Martinis Jun 21, 2024 12:57 PM
imaging at my desk
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