Service Request Ticket

Service Request Information

CONTACT	Name	Glascock, Sara	Date	Jun 24, 2024 08:34 AM
	Department	DEI Diversity Equity Inclusion	Phone
	Location		Email	glascocksl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200870 (opens in a new window)	Bldg/Room	HL 117
	Service Tag		Description	Apple 13-inch MacBook Pro #Z11B
	Serial No.	SC02FX4LMQ05N	Location	Loaner Shelf
	CPU	Apple M1 chip with 8-core CPU
	OS	Unknown	Software
	Wireless NIC	3C:06:30:1B:90:2C
	Bluetooth NIC	3C:06:30:0F:E7:D0

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	aitarok@wou.edu	88925

Entered by	Date	Memo
Kyla Aitaro			Email Public
Entered by	Date	Memo
Kyla Aitaro	Jun 25, 2024 08:57 AM	Task reassigned to Kyla Aitaro.	Add Attachment
Kyla Aitaro	Jun 25, 2024 08:57 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Kyla Aitaro	Jun 25, 2024 08:55 AM	Good morning! Sorry to bug you again, but I can’t get my MacBook to dock again. It’s doing what I had told you about last week, but now it isn’t coming on at all. It usually just took some wire wiggling and waiting, but that doesn’t seem to be working. Any ideas? Thanks!! Sara	Add Attachment
Kyla Aitaro	Jun 25, 2024 08:54 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Lourdes Salazar	Jun 24, 2024 04:54 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lourdes Salazar	Jun 24, 2024 04:54 PM	Task reassigned to Lourdes Salazar.	Add Attachment
Lourdes Salazar	Jun 24, 2024 04:54 PM	user brought it back with charger and bag. Placed in two week shelf	Add Attachment
Lourdes Salazar	Jun 24, 2024 09:45 AM	checked ID	Add Attachment
Lourdes Salazar	Jun 24, 2024 08:34 AM	User forgot to bring laptop to campus. Asking for a loaner for the day. We are giving her WOU #20200870. Checked that the laptop came with charger.	Add Attachment