Service Request Ticket - # 83911

Service Request Ticket - # 83911

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Service Request Information

CONTACT	Name	Shahrokni, Seyed Abdollah	Date	Jun 24, 2024 01:46 PM
	Department	Center for Academic Innovation	Phone	88483
	Location		Email	shahroknis@mail.wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181215 (opens in a new window)	Bldg/Room	HL TBA 219-222
	Service Tag	J2LJDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	J2LJDW2	Location	Digital Media Center Lab replacement
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938; This station gets full Adobe CC2015 for WIN from Student LAB license
	Wired NIC	6C:2B:59:E8:04:74

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	kunzd@wou.edu

Tracking

Entered by	Date	Memo
David Kunz			Email Public
Entered by	Date	Memo
David Kunz	Jun 26, 2024 10:54 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
David Kunz	Jun 26, 2024 10:54 AM	had end user change device time in BIOS and that corrected their issue	Add Attachment
David Kunz	Jun 25, 2024 10:26 AM	**This is an email** Can you try changing the time in Windows? Right click the date and time in the bottom right hand>adjust time and date settings>try setting set time zone to automatic. See if that resolved your issues. You may also try restarting after that. The other option would be to power your device, then upon powering back on, repeatedly hit F2 until you get into the BIOS. Go to date and time and change it to the current date and time. Then hit apply/exit and let the computer start normally. Let me know if these solutions fix your issue. Thanks,David	Add Attachment
David Kunz	Jun 25, 2024 10:17 AM	Task reassigned to David Kunz.	Add Attachment
David Kunz	Jun 25, 2024 10:17 AM	**This is an email** Hi Seyed, Are you seeing a boot screen like this on the computer you are having issues with?	Add Attachment wphl23ue8hbc1.jpeg
Lourdes Salazar	Jun 24, 2024 01:46 PM	**This is an email** Dear colleagues, We have set up one of our old PCs in our office (with the serial number: 20181215), but the computer clock is set to 2021, which prevents us from using it to browse the internet. Would you kindly help us and possibly add us to the system as admins. Thank you! Best, Seyed	Add Attachment