Service Request Ticket

Service Request Information

CONTACT	Name	Blatner, Chelsee	Date	Jun 26, 2024 08:00 AM
	Department	Student Engagement	Phone	88647
	Location		Email	blatnerc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181481 (opens in a new window)	Bldg/Room	WUC 145
	Service Tag	BTJYDX2	Description	Dell OptiPlex 7060 SFFdesktop i5-8600 4.3Ghz 6core
	Serial No.	BTJYDX2	Location	Break Room for classified employees
	CPU	intel i5-8600(6-Core/9MB/6T/up to 4.3GHz/65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938; TRANSFER FROM W#20110682: WASPLABELER +Barcode Maker 1 User from P0096269;
	Wired NIC	6C:2B:59:E7:62:D0

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	tbenedettiwhite20@wou.edu	88925

Entered by	Date	Memo
Tony Benedetti White			Email Public
Entered by	Date	Memo
Tony Benedetti White	Jun 26, 2024 02:00 PM	Status changed from (1.5) In Progress to (5) Completed	Add Attachment
Tony Benedetti White	Jun 26, 2024 02:00 PM	Ran some updates, zoom, cc, dell command, works now	Add Attachment
Tony Benedetti White	Jun 26, 2024 11:37 AM	Status changed from (1) Pending to (1.5) In Progress	Add Attachment
Tony Benedetti White	Jun 26, 2024 11:37 AM	Task reassigned to Tony Benedetti White.	Add Attachment
Tony Benedetti White	Jun 26, 2024 11:37 AM	Just needed bios time reset, works now	Add Attachment
Lourdes Salazar	Jun 26, 2024 08:00 AM	**This is an email** Greetings, CPU 20181481 in room 145 in the WUC is not loading. I believe this was from the power outage. Room 145 is a break room for classified employees and open whenever the WUC is. It can be accessed by entering the door between the Rogue Room and room 136 on the 1st floor. Take a right and follow the hallway. Thanks, Chelsee -- Chelsee Blatner, M.S. Director, Student Engagement Western Oregon University blatnerc@wou.edu (503) 838-8647	Add Attachment