Service Request Ticket

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Service Request Information

CONTACT	Name	Bingham, Kacey	Date	Jun 26, 2024 12:20 PM
	Department	Athletics	Phone	88295
	Location		Email	binghamk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20161074 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
	Serial No.	C02TV4NGJ1G9	Location	PDR
	CPU	Intel Core i5(3.0GHz quad -core)
	OS	MAC OS X 10.13 (High Sierra)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2016005511;
	Wired NIC	98:10:E8:F3:73:38
	Wireless NIC	98:9E:63:3A:B9:58
	Bluetooth NIC	98:9E:63:3A:B9:59

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	lsalazar19@wou.edu	88925

Tracking

Entered by	Date	Memo
Lourdes Salazar			Email Public
Entered by	Date	Memo
Tony Benedetti White	Jul 29, 2024 04:52 PM	Status changed from (2.5) Needs Scheduling to (5) Completed	Add Attachment
Tony Benedetti White	Jul 29, 2024 04:52 PM	picked it up	Add Attachment
Kyla Aitaro	Jul 29, 2024 01:40 PM	**This is an email** Hi, I'm back in the office today. Is someone available to pick up my computer or does it need to be taken somewhere?	Add Attachment
Sam Sevugan	Jul 25, 2024 10:01 AM	**This is an email** Kacey Bingham 9:57 AM to me I really need someone to pick up the computer from my office today. Is that possible?	Add Attachment
Kyla Aitaro	Jul 12, 2024 11:41 AM	**This is an email** Thank you. If today doesn't work, I am also available next Tuesday.	Add Attachment
Kyla Aitaro	Jul 12, 2024 08:40 AM	**This is an INCOMING email** Is someone available today to come by?	Add Attachment
Lourdes Salazar	Jul 02, 2024 09:22 AM	Left VM to set up time	Add Attachment
Lourdes Salazar	Jul 02, 2024 09:03 AM	Task reassigned to Lourdes Salazar.	Add Attachment
Jack Martinis	Jun 28, 2024 09:43 AM	**This is an outgoing email** Hi Kacey, I need some additional information regarding service request #83950 Description: Equipment Pick Up @ NPE 217 Would you be available any time next week for me to come pick this up? I am also available today until 5pm to pick this up. -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Jun 26, 2024 12:36 PM	**This is an outgoing email** Hi Kacey, I need some additional information regarding service request #83950 Description: Equipment Pick Up @ NPE 217 Are you available today for me to come pick this up? -Jack Martinis, UCS Tech.	Add Attachment Public
Kyla Aitaro	Jun 26, 2024 12:24 PM	Status changed from (1) Pending to (2.5) Needs Scheduling	Add Attachment
Kyla Aitaro	Jun 26, 2024 12:21 PM	Location: New PE 217 WOU#: 20161074	Add Attachment
Kyla Aitaro	Jun 26, 2024 12:20 PM	**This is an OUTGOING email** Hello Kacey, Where are you located? Also, what is the WOU number on the computer you are requesting we pick up? Best, Lourdes	Add Attachment
Kyla Aitaro	Jun 26, 2024 12:20 PM	**This is an email** Will someone be able to pick up the old computer from my office? Kacey Bingham	Add Attachment