Service Request Ticket - # 83962

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 27, 2024 01:56 PM
Department University Computing Solutions Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200419[Edit Inv] (opens in a new window) Bldg/Room BELL 306
Service Tag 7RMNQ73 Description Latitude 5400 4 Core,8MB Cache,1.9GHz
Serial No. 7RMNQ73 Location Milntra Raksachet

CPU Intel core i7-8665U 4 Core 8MB cache, 1.9GHz


OS Unknown Software

Wired NIC 74:78:27:0C:56:D8


Wireless NIC 08:5B:D6:70:0A:BC

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact tbenedettiwhite20@wou.edu 88925

Tracking

Entered by Date Memo
Tony Benedetti White
Email

Public
Entered by Date Memo
Tony Benedetti White Aug 26, 2024 03:42 PM 
Status changed from (1) Pending to (5) Completed
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Tony Benedetti White Aug 26, 2024 03:42 PM 
user has departed
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Tony Benedetti White Jun 27, 2024 02:21 PM 
Task reassigned to Tony Benedetti White.
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Tony Benedetti White Jun 27, 2024 02:18 PM 
Computer crashed after having chrome open with 
portal, banner, slate,  and Gmail tabs.
Computer froze on a hardware test screen that 
said all hardware was good and fully 
functional. Had to hard restart. Operational 
now.
BIOS Events listed a Fan malfunction.
Will look into what a replacement would be
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Sam Sevugan Jun 27, 2024 01:57 PM 
Tony is headed over to assist.
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Sam Sevugan Jun 27, 2024 01:57 PM 
Contact Info: Sarah stewart 916-262-8421
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Public
Sam Sevugan Jun 27, 2024 01:56 PM 
****This is an email****
Sarah called to report her computer shutdown and 
is frozen with this error: 

Support assist pre-boot system. There is light 
indication that the device is powered but nothing 
comes on.
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