Service Request Ticket - # 83974

Service Request Ticket - # 83974

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Service Request Information

CONTACT	Name	Garner, Cynthia	Date	Jun 28, 2024 03:33 PM
	Department	Creative Arts	Phone	89513
	Location		Email	garnerc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190420 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
	Serial No.	FVFZ5ZKRL410	Location	Parts Pile
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Office from XXXX2019009325;
	Wireless NIC	A4:83:E7:6D:C7:90
	Bluetooth NIC	A4:83:E7:7B:EE:10

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	kinnamaj@wou.edu	88154

Tracking

Entered by	Date	Memo
Joanie Kinnaman			Email Public
Entered by	Date	Memo
Joanie Kinnaman	Jul 01, 2024 09:23 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joanie Kinnaman	Jul 01, 2024 09:23 AM	**This is an email** Joanie Kinnaman 9:22 AM (0 minutes ago) to Cynthia, UCS Hello Cyntha, Unfortunately, we are not set up to take money, or funds personally. What will we do with your computer that you return? We put it in a 2 week hold, so that if you need anything off of it you are still able to retrieve it. Then we clear it and assign it to someone else. So no, sorry. That is not an option. Best, Joanie	Add Attachment
Sam Sevugan	Jun 28, 2024 03:33 PM	**This is an email** Thanks Sam, My laptop # is 20190420. I’ll be departing in early August. Thanks so much, Cynthia	Add Attachment
Sam Sevugan	Jun 28, 2024 03:33 PM	**This is an email** Hi Cynthia, What are the WOU# 's for the equipment you want to buyout? When will you be departing from WOU? I need a little more information to create a service request ticket. I will assign the service request ticket to our purchasing agent. She would be able to provide you with more details in regards to your inquiry. Our purchasing agent is out today, so please expect to hear back next week at her earliest convenience. Let me know when you can and happy friday! Best, Sam	Add Attachment
Sam Sevugan	Jun 28, 2024 03:33 PM	**This is an email** Good afternoon, I am in the process of departing WOU for a position at Gonzaga University. I know there is a checklist that I need for returning items like my laptop, but one question I had is if there is ever an option for a buyout of the equipment. My computer is several years old but still in good working condition. Thanks for your help, Cynthia	Add Attachment