Service Request Ticket

Service Request Information

CONTACT	Name	Rizo, Amy	Date	Jul 01, 2024 08:11 AM
	Department	The Research Institute	Phone	89238
	Location		Email	rizoa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200469 (opens in a new window)	Bldg/Room	TODD 236
	Service Tag		Description	Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0Z1
	Serial No.	C02DQ17FQ05N	Location	Amy Rizo _RECOVERED 9/6/23--STOLEN 8/28/2023
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.15 (Catalina)	Software
	Wireless NIC	C4:91:0C:B4:18:0D
	Bluetooth NIC	C4:91:0C:B5:45:D8

TECHS	Submitted by	Rowan Vasen	Contact	vasenr@wou.edu
	Primary Technician		Contact	vasenr@wou.edu

Entered by	Date	Memo
Rowan Vasen			Email Public
Entered by	Date	Memo
Rowan Vasen	Jul 01, 2024 10:29 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Rowan Vasen	Jul 01, 2024 10:29 AM	printer issue fixed after unbind and rebind to AD	Add Attachment
Rowan Vasen	Jul 01, 2024 10:29 AM	DOU updated and working with new phone now	Add Attachment Public
Rowan Vasen	Jul 01, 2024 08:56 AM	**This is an email** Hi Rowan! I am available anytime until 2pm today. My office is Todd Hall 236. -Amy	Add Attachment
Rowan Vasen	Jul 01, 2024 08:55 AM	Status changed from (5) Completed to (2) Scheduled	Add Attachment
Rowan Vasen	Jul 01, 2024 08:54 AM	Status changed from (2.5) Needs Scheduling to (5) Completed	Add Attachment
Rowan Vasen	Jul 01, 2024 08:11 AM	**This is an email** Hello Amy, Let me know what time works for you today/the rest of the week for me to head over and walk you through your DUO Setup and Troubleshoot your printer connection issue.I am here until 5pm everyday, with Lunch 12pm-1pm - Rowan USC Technician	Add Attachment