Service Request Ticket - # 83988

Service Request Ticket - # 83988

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Service Request Information

CONTACT	Name	McMullen, Jennifer	Date	Jul 01, 2024 11:38 AM
	Department		Phone
	Location		Email	mcmullenja@mail.wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Tablet	Edit WOU #	20230773 (opens in a new window)	Bldg/Room	TODD
	Service Tag		Description	Microsoft Surface Pro 9, 13-inch Touch-Screen, Intel Core i5 - 8GB Memory, 128GB SSD, Platinum QCB-0001
	Serial No.	0F05XYN22313BF	Location	Ephrem Mamo
	CPU	Unknown
	OS	Unknown	Software

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	azhen23@wou.edu	88925

Tracking

Entered by	Date	Memo
Andrew Zhen			Email Public
Entered by	Date	Memo
Andrew Zhen	Jul 15, 2024 12:36 PM	Task reassigned to Andrew Zhen.	Add Attachment
Andrew Zhen	Jul 15, 2024 12:36 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Andrew Zhen	Jul 15, 2024 12:36 PM	came in to pickup	Add Attachment
Andrew Zhen	Jul 15, 2024 12:06 PM	**This is an outgoing email** Hi Jennifer, The Surface Pro that was ordered for TRI is ready to be picked up. Are you planning to pick up the device from UCS, or will the TRI department ship it to you? UCS is open from Monday to Friday, 8 a.m. to 5 p.m. Best, --------- Andrew Zhen Student Technician \| University Computing Solutions Western Oregon University 345 Monmouth Ave N \| Monmouth, OR 97361 azhen23+ucs@mail.wou.edu	Add Attachment
Andrew Zhen	Jul 15, 2024 10:34 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Andrew Zhen	Jul 15, 2024 10:34 AM	installed vpn	Add Attachment
Andrew Zhen	Jul 15, 2024 10:34 AM	added admin rights for network account, local account, and local admin support account	Add Attachment
Andrew Zhen	Jul 12, 2024 04:58 PM	back in equipment setup shelf	Add Attachment
Andrew Zhen	Jul 12, 2024 04:58 PM	imaged just need local accounts and admin rights	Add Attachment
Jack Martinis	Jul 12, 2024 10:20 AM	attempting to image w/ dell dock monitor, and seems to be working? looking through the surface pro imaging instructions, it seems that we just want to go through the normal setup with some special options. The surface setup instructions are listed under imaging on our tech google drive	Add Attachment