Service Request Ticket - # 83991

Service Request Information

CONTACT Name Caires-Hurley, Jaclyn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 01, 2024 01:14 PM
Department Education & Leadership Phone 89322
Location Email hernandezj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20190242[Edit Inv] (opens in a new window) Bldg/Room RWEC 115
Service Tag DQP8PY2 Description Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
Serial No. DQP8PY2 Location Jaclyn (Hernandez) Caires-Hurley, 2nd workstation

CPU intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2019009325

Wired NIC E4:54:E8:59:11:E0


TECHS Submitted by Tony Benedetti White Contact tbenedettiwhite20@wou.edu 88925
Primary Technician Contact lmontgomery23@wou.edu 88925

Tracking

Entered by Date Memo
Logan Montgomery
Email

Public

Entered by Date Memo
Benjamin Pierce Mar 07, 2025 11:38 AM
Status changed from (2) Scheduled to (5) Completed
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Benjamin Pierce Mar 07, 2025 11:38 AM
Task reassigned to Logan Montgomery.
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Benjamin Pierce Mar 07, 2025 11:38 AM
Dropped of monitor and desktop to Jaclyn
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Benjamin Pierce Mar 04, 2025 04:25 PM
Task reassigned to Benjamin Pierce.
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Benjamin Pierce Feb 25, 2025 12:23 PM
Priority changed from (2) High Priority to (1) Highest Priority.
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Dyllan Coons Jan 28, 2025 08:48 AM
Status changed from (7) Waiting for Contact to (2) Scheduled
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Dyllan Coons Jan 28, 2025 08:48 AM
Priority changed from (3) Priority to (2) High Priority.
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Dyllan Coons Jan 28, 2025 08:48 AM
Hi Dylan,

Thank you for following up on this service 
request. I'd be happy to receive the desktop 
computer. I would need to trade in the monitor and 
keyboard I currently have. I'm in RWEC 122 and 
have office hours each Friday between 11am-1pm. 
Please feel free to stop by to make the trade.

Thanks, 

Jaclyn Caires-Hurley, Ph.D.
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Dyllan Coons Jan 27, 2025 11:22 AM
Left VM asking to confirm Jaquelin already has a 
setup. If so we need to update ect. then put it in 
Rwec 220.
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Abigail Ratliff Jan 10, 2025 08:49 AM
Good Morning Dylan,

The following voice message was forwarded to me 
from Darla Campbell.

Thank you for letting us know that Jacqueline 
Hernandez (last name Caires-Hurley) had requested 
to have her computer/monitor serviced.
Jacqueline Caires-Hurley's (Hernandez) office is 
RWEC 122 and her email address is 
caireshurleyj@wou.edu. If the equipment is not 
going back to her please return to the COE Dean's 
Office RWEC 220.

Thank you
Jenn
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3b06eda1-3125-43ac-9523-f3adc7ed579a.png
Dyllan Coons Jan 09, 2025 02:46 PM
Status changed from (6) Ready to Deliver to (7) Waiting for Contact
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Dyllan Coons Jan 09, 2025 02:46 PM
Monitor 20190243[Edit Inv] is in box 21, Computer 20190242[Edit Inv] is 
in box 9 PLEASE update the computer before it goes 
out and check sophos/sentinel one, admin perms
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Jack Martinis Dec 12, 2024 09:37 AM
Task reassigned to UCS Tech.
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Brady Parksion Nov 01, 2024 01:26 PM
****This is an email****
Thanks for your email, I am currently out of the 
office from Tuesday, October 22nd - November 6th.

If you need help with Canvas, please contact Beth 
Jones at jonesb@mail.wou.edu

Thanks,
Darla
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Brady Parksion Nov 01, 2024 01:26 PM
****This is an email****
Hello Darla,

I have a desktop here at UCS that I am trying to get 
back to your department because it looks like it is 
owned by COE. The ticket says you are a good person 
to get in contact with. Am I able to drop this 
desktop off some time next week?

Thanks,

-Brady
University Computing Solutions
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Tony Benedetti White Oct 28, 2024 12:45 PM
Darla Campbell or Jennifer keen
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Tony Benedetti White Oct 28, 2024 12:43 PM
These are COE department owned equipment 
and needs to go back to them
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Rowan Vasen Oct 04, 2024 11:45 AM
moved to box 9
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Jack Martinis Aug 23, 2024 11:54 AM
placing back in box 22
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Jack Martinis Aug 23, 2024 11:35 AM
****This is an outgoing email****
Hi Jaclyn,

I need some additional information regarding service request #83991

Description: user brought back department equipment 

I have this computer all reimaged and ready to go to someone else - was there specific person in mind that this can go to or a place I can return this to?

-Jack Martinis, UCS Tech.
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Public
Jack Martinis Aug 23, 2024 11:34 AM
Status changed from (1) Pending to (6) Ready to Deliver
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Jack Martinis Aug 23, 2024 11:34 AM
computer basically done, it only has an SSHD and not an NVME so it is a little slow. Will tell whoever I drop this off to and they may put in a request for a better drive at some point.
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Jack Martinis Jul 31, 2024 12:28 PM
Task reassigned to Jack Martinis.
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Jack Martinis Jul 31, 2024 12:28 PM
imaging on far left of imaging desk
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Tony Benedetti White Jul 01, 2024 01:27 PM
placing both in box #22
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Tony Benedetti White Jul 01, 2024 01:14 PM
user brought in secondary set up from covid, and 
mentioned that her son used it, be cautious before 
connecting to the network. User is unsure if 
department wants it back. brought in keyboard, 
monitor 20190243[Edit Inv], and tower 20190242[Edit Inv]
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