Service Request Ticket

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Service Request Information

CONTACT	Name	Doellinger, David	Date	Jul 01, 2024 01:26 PM
	Department	Social Science	Phone	88254
	Location		Email	doellind@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230643 (opens in a new window)	Bldg/Room	BELL 212
	Service Tag		Description	Dell Latitude 5540 - 15-inch laptops
	Serial No.	8SNZG24	Location	David Doellinger, replacing W20150255
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	10:98:19:37:41:00
	Wireless NIC	18:93:41:F7:52:C4

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Sep 17, 2024 12:14 PM	installed the power cord	Add Attachment
Jack Martinis	Aug 07, 2024 10:48 AM	**This is an outgoing email** Hi David, I need some additional information regarding service request #83992 Description: install 20230643 replacing GFA 20150255 I have received the longer power cord to connect your second monitor, and am able to schedule a time this week or next week or whenever is convenient for you to install this. Have a nice day, -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Aug 01, 2024 10:26 AM	Status changed from (2.5) Needs Scheduling to (5) Completed	Add Attachment
Jack Martinis	Aug 01, 2024 10:25 AM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Aug 01, 2024 10:25 AM	I was able to install the setup this morning, we went over some specifics with GFA equipment and he chose to keep the monitor and have it off to the side. We ended up needing a bigger power cord so I asked Joanie to order one (for the monitor). We logged into zoom, word, and made sure his printer worked and his drives came through. Everything should be good. 2 weeks'ing the laptop.	Add Attachment
Jack Martinis	Jul 30, 2024 12:49 PM	Status changed from (7) Waiting for Contact to (2.5) Needs Scheduling	Add Attachment
Jack Martinis	Jul 30, 2024 12:49 PM	**outgoing** Hi David, I am available all this week from 9am-5pm. Yes, we plan on taking the old unit back when we deliver the new unit - if you would like to make sure that everything is saved off of your old computer into somewhere like your H drive or google drive, that way we can reupload / grab it on the new machine. If you need any assistance with this, let me know and I can also help. The setup is ready to go anytime, so any time you have availability I will schedule that day and we can install this. -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Jul 30, 2024 12:49 PM	**incoming** Hi Jack, I am back. It just occurred to me that I have a lot of material on my laptop that I will need to relocate. Will I be turning over my old laptop when I get the new one or can I hang onto it for a couple of days? In terms of scheduling a time, let me know your availability for this week. All the best, David	Add Attachment
Jack Martinis	Jul 24, 2024 09:22 AM	**outgoing** Okay, no problem! I will reach out on or after the 29th to see if we can schedule a good time, have a good time camping! -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Jul 24, 2024 09:21 AM	**incoming** Hi Jack, I am out of town all of this coming week. I am also camping with pretty limited email. Could I contact you next week (week starting July 29) to set up a time? Thanks, David	Add Attachment
Jack Martinis	Jul 23, 2024 10:32 AM	Status changed from (6) Ready to Deliver to (7) Waiting for Contact	Add Attachment
Jack Martinis	Jul 18, 2024 11:08 AM	**This is an outgoing email** Hi David, I need some additional information regarding service request #83992 Description: install 20230643 replacing GFA 20150255 I was wanting to know if you had any availability to install this equipment next week or potentially tomorrow if you are available, -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Jul 12, 2024 09:45 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Jack Martinis	Jul 12, 2024 09:45 AM	**This is an outgoing email** Hi David, I need some additional information regarding service request #83992 Description: install 20230643 replacing GFA 20150255 I have finished configuring this laptop and this setup is all ready to be installed, if you have any availability today or next week I am more than happy to schedule a time to install this. -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Jul 12, 2024 09:45 AM	admin rights added, ad needs to be moved then good to go.	Add Attachment
Jack Martinis	Jul 12, 2024 09:23 AM	almost done	Add Attachment
Jack Martinis	Jul 11, 2024 03:52 PM	imaging on my desk rn	Add Attachment
Joanie Kinnaman	Jul 10, 2024 12:48 PM	monitor 20240001	Add Attachment
Joanie Kinnaman	Jul 01, 2024 01:26 PM	monitor coming later, ran out	Add Attachment