Service Request Ticket - # 83995

Service Request Information

CONTACT Name Rizo, Amy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 01, 2024 02:19 PM
Department The Research Institute Phone 89238
Location Email rizoa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200469[Edit Inv] (opens in a new window) Bldg/Room TODD 236
Service Tag Description Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0Z1
Serial No. C02DQ17FQ05N Location Amy Rizo _RECOVERED 9/6/23--STOLEN 8/28/2023

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.15 (Catalina) Software

Wireless NIC C4:91:0C:B4:18:0D


Bluetooth NIC C4:91:0C:B5:45:D8

TECHS Submitted by Rowan Vasen Contact vasenr@wou.edu
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
David Kunz Jul 15, 2024 10:27 AM 
Status changed from (2) Scheduled to (5) Completed
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David Kunz Jul 15, 2024 10:27 AM 
Setup Amy's laptop for user code printing to TR-
TRICOLOR on WORD and ADOBE
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David Kunz Jul 08, 2024 02:59 PM 
rescheduld to july 15th
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David Kunz Jul 02, 2024 10:21 AM 
Status changed from (1) Pending to (2) Scheduled
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David Kunz Jul 02, 2024 10:21 AM 
July 8th at 9am Todd 236 -setup user codes
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David Kunz Jul 01, 2024 02:37 PM 
Task reassigned to David Kunz.
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David Kunz Jul 01, 2024 02:37 PM 
****This is an email****
Hi Amy,

Are you on campus today? I can come setup user 
code printing for you if you would like? Or we can 
schedule another day.

Thanks,
David
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Rowan Vasen Jul 01, 2024 02:19 PM 
Authentication Failed on Color Printer Across from 
TODD 236 when printing from Amy's Laptop. First time 
printing to this printer from Laptop
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