Service Request Ticket - # 84001

Service Request Ticket - # 84001

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Service Request Information

CONTACT	Name	Hopkins, Gareth	Date	Jul 01, 2024 04:24 PM
	Department	Natural Science Division	Phone	89395
	Location		Email	hopkinsg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230591 (opens in a new window)	Bldg/Room	NS 013
	Service Tag		Description	Apple MacBook Pro: Apple M3 Pro chip with 11-core CPU and 14-core GPU, 512GB SSD, Space Black #MRX33LL/A
	Serial No.	KCQCL7P7C1	Location	Gareth Hopkins, replacing GFA W20170681
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	80:A9:97:24:4F:80
	Bluetooth NIC	80:A9:97:21:F4:DF

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Jul 18, 2024 12:56 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Jack Martinis	Jul 18, 2024 12:56 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Jul 18, 2024 12:56 PM	I picked up his iMac and macbook loaner in favor of his new system, as he has uploaded everything to his H drive. I explained that we will keep these units for 2 weeks before reimaging, though we would likely have them longer than that.	Add Attachment
Jack Martinis	Jul 18, 2024 09:07 AM	**This is an outgoing email** Hi Gareth, I need some additional information regarding service request #84001 Has the majority of your stuff finished uploading to your H drive over night? -Jack Martinis, UCS Tech.	Add Attachment Public
Andrew Zhen	Jul 17, 2024 01:32 PM	asked to install prism 8 on his new computer	Add Attachment
Andrew Zhen	Jul 17, 2024 01:31 PM	still has the loaner to work and move files from loaner to h drive or new computer	Add Attachment
Andrew Zhen	Jul 17, 2024 01:31 PM	waiting for his iMac to transfer all his files to his H drive	Add Attachment
Jack Martinis	Jul 16, 2024 11:27 AM	brought everything over, took his old imac back and new laptop to 003 to do time machine backup stuff.	Add Attachment
Jack Martinis	Jul 12, 2024 04:37 PM	**This is an outgoing email** Hi Gareth, I need some additional information regarding service request #84001 Description: 7/16/24 @ ?? \|\| set up 20230591 replacing GFA 20170681 I currently have 12:30-1:30 booked for that day. Are there any times from 9-12 or 2-5 that work for you this coming Tuesday? -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Jul 12, 2024 10:11 AM	**outgoing** Good morning Gareth, I am available next week from Tuesday through Friday, 9am-5pm. I currently have no scheduled appointments and am quite flexible between those times, so whatever time may work for you I should be able to get scheduled. Have a nice weekend, -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Jul 12, 2024 10:09 AM	**incoming** Hi Jack, Thanks for letting me know. I am free all next week between the hours of 10am and 3pm, but may not be in every day, so just let me know what works best for you. Cheers, Gareth	Add Attachment
Jack Martinis	Jul 11, 2024 09:46 AM	**This is an outgoing email** Hi Gareth, Description: set up 20230591 replacing GFA 20170681 We have received our shipment of monitors and if you are available for me to install this equipment next week I would be more than happy to schedule a time. Have a good day, -Jack Martinis, UCS Tech.	Add Attachment Public
Joanie Kinnaman	Jul 10, 2024 01:24 PM	20240002	Add Attachment
Joanie Kinnaman	Jul 08, 2024 02:55 PM	monitor will be here this week	Add Attachment
Jack Martinis	Jul 02, 2024 04:52 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Jack Martinis	Jul 02, 2024 04:52 PM	**This is an outgoing email** Hi Gareth, I need some additional information regarding service request #84001 Description: set up 20230591 replacing GFA 20170681 We have your new device set up and all ready to be delivered, however, we are still waiting on monitors until the 9th. Is there a time around or after the 9th this month that we could install this setup? -Jack Martinis, UCS Tech.	Add Attachment Public
Joanie Kinnaman	Jul 01, 2024 04:24 PM	monitor is on order	Add Attachment