Service Request Ticket - # 84002

Service Request Information

CONTACT Name Jensen, Kimberly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 01, 2024 04:33 PM
Department Social Science/ History Phone 88318
Location Email jenseki@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20230592[Edit Inv] (opens in a new window) Bldg/Room BELL 208
Service Tag Description Apple MacBook Pro: Apple M3 Pro chip with 11-core CPU and 14-core GPU, 512GB SSD, Space Black #MRX33LL/A
Serial No. GQ14K9C09T Location Kimberly Jensen, replacing W20170672

CPU Unknown


OS Unknown Software

Wireless NIC 80:A9:97:1B:F6:A3


Bluetooth NIC 80:A9:97:1C:59:15

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public
Entered by Date Memo
Jack Martinis Jul 18, 2024 04:13 PM 
Status changed from (2) Scheduled to (5) Completed
 Add Attachment
Jack Martinis Jul 18, 2024 04:13 PM 
Task reassigned to Jack Martinis.
 Add Attachment
Jack Martinis Jul 18, 2024 03:43 PM 
took back 20170672[Edit Inv] and updated inventory.
 Add Attachment
Jack Martinis Jul 18, 2024 03:43 PM 
Brought everything over, set it up, and added admin rights and printers and what not.
 Add Attachment
Jack Martinis Jul 12, 2024 04:08 PM 
****incoming****

Let's do 2:30 on Thursday. Thanks so much! Kim
 Add Attachment
Jack Martinis Jul 12, 2024 04:08 PM 
Status changed from (2.5) Needs Scheduling to (2) Scheduled
 Add Attachment
Jack Martinis Jul 12, 2024 02:31 PM 
Status changed from (6) Ready to Deliver to (2.5) Needs Scheduling
 Add Attachment
Jack Martinis Jul 11, 2024 09:49 AM 
****This is an outgoing email****
Hi Kimberly,

Description: set up 20230592[Edit Inv] for Kimberly Jensen, replacing GFA 20170672[Edit Inv]

We have received our new monitors and if you have any availability next week for me to install this equipment at your office, I am available.

-Jack Martinis, UCS Tech.
 Add Attachment
Public
Joanie Kinnaman Jul 10, 2024 01:33 PM 
monitor 20240003[Edit Inv]
 Add Attachment
Jack Martinis Jul 02, 2024 04:58 PM 
Status changed from (1) Pending to (6) Ready to Deliver
 Add Attachment
Jack Martinis Jul 02, 2024 04:58 PM 
****This is an outgoing email****
Hi Kimberly,

I need some additional information regarding service request #84002

Description: set up 20230592[Edit Inv] for Kimberly Jensen, replacing GFA 20170672[Edit Inv]

I have this device all updated and ready to go, however, we are still waiting for a shipment of new monitors. They are expected to arrive on the 9th.

Would we be able to schedule some time around there or shortly after to deliver / set this equipment up?

-Jack Martinis, UCS Tech.
 Add Attachment
Public
Joanie Kinnaman Jul 01, 2024 04:33 PM 
monitor on order
 Add Attachment