Service Request Ticket - # 84003

Service Request Information

CONTACT Name Hang, Holly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 01, 2024 04:45 PM
Department Creative Arts/Music Phone
Location Email hangh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20230593[Edit Inv] (opens in a new window) Bldg/Room APSC 232
Service Tag Description Apple MacBook Pro: Apple M3 Pro chip with 11-core CPU and 14-core GPU, 512GB SSD, Space Black #MRX33LL/A
Serial No. G6MYVX1D2F Location Holly Hang replacing W20140196

CPU Unknown


OS Unknown Software

Wireless NIC 80:A9:97:21:DA:5F


Bluetooth NIC 80:A9:97:1A:75:21


TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

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Entered by Date Memo
Jack Martinis Jul 18, 2024 11:01 AM
Status changed from (2) Scheduled to (5) Completed
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Jack Martinis Jul 18, 2024 11:01 AM
installed everything, the monitor's power cord is not long enough. So we are ordering one, she said she is available next at the 31st
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Jack Martinis Jul 18, 2024 11:00 AM
Task reassigned to Jack Martinis.
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Jack Martinis Jul 12, 2024 04:31 PM
****incoming****

Hello, 

Okay, that makes all the sense now. Thank you for the clarification. Yes, I will like to have everything install at my office (monitor, keyboard, and mouse.) Does the 18th (Thursday) around 10 am work for you? My office is at APSC 232. 
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Jack Martinis Jul 12, 2024 04:31 PM
Status changed from (2.5) Needs Scheduling to (2) Scheduled
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Jack Martinis Jul 12, 2024 04:12 PM
****outgoing****

Hi Holly;

To clarify, it is more than fine to take your macbook anywhere like off campus or away from your office here. If you don't want the monitor, keyboard and mouse we can keep on to those but normally we set those up in an office, so when you are on campus with your macbook you plug into the setup in your office and utilize it like a normal desktop.

People find this helps productivity having the full screen, keyboard and mouse.

If you don't want this we don't have to install it however,

let me know what you may think of this.

Have a good weekend,

-Jack Martinis, UCS Tech.
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Jack Martinis Jul 12, 2024 02:57 PM
Status changed from (6) Ready to Deliver to (2.5) Needs Scheduling
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Jack Martinis Jul 12, 2024 02:57 PM
****outgoing****

Good afternoon Holly,

The setup consists of a MacBook, monitor, keyboard and mouse - it is intended to be set up at your office on campus if possible. Would you have any time in person next week for us to install this in your office?

The installation typically takes about 30 minutes.

-Jack Martinis, UCS Tech.
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Brady Parksion Jul 11, 2024 02:09 PM
****This is an outgoing email****
Hi Holly,

I need some additional information regarding service 
request #84003

Description: set up 20230593[Edit Inv] for Holly, GFA replacing 
W20140196

Your computer has been moved to your new 2023 Mac and 
is ready to be installed at your office. I am 
available tomorrow between 8-12. If that time frame 
doesn't work I am also here next week Monday-Thursday 
8-4

Thanks,

-Brady
University Computing Solutions

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Brady Parksion Jul 11, 2024 01:44 PM
Time Machine successful, checked name and ran 
policies. Machine should be ready to deliver. User 
will have to change their password after first log 
in. Users password changed to temp123. 
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Joanie Kinnaman Jul 10, 2024 02:23 PM
monitor 20240006[Edit Inv]
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Brady Parksion Jul 10, 2024 11:33 AM
On imaging desk
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Brady Parksion Jul 10, 2024 11:32 AM
Started backing up 20140196[Edit Inv] to move to 20230593[Edit Inv]
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Lourdes Salazar Jul 10, 2024 10:14 AM
Holly brought in computer 20140196[Edit Inv] , powercord , and 
keyboard. User stated that Jack told her he can 
transfer over her stuff from the 20140196[Edit Inv] computer 
to the new laptop.  
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Jack Martinis Jul 02, 2024 04:32 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Jack Martinis Jul 02, 2024 04:32 PM
****This is an outgoing email****
Hi Holly,

I need some additional information regarding service request #84003

Description: set up 20230593[Edit Inv] for Holly, GFA replacing W20140196

Good evening, I have your macbook set up and all ready to go. 

We are however waiting on a shipment of monitors, they should be here around the 9th.

Is there some time around then that you would like this set up, or would you like the laptop sooner rather than later? We are able to install the monitor at a later date.

-Jack Martinis, UCS Tech.
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Joanie Kinnaman Jul 01, 2024 04:45 PM
Monitor on order
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