Service Request Ticket - # 84004

Service Request Information

CONTACT Name Redpath, Brent   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 01, 2024 04:53 PM
Department Deaf Studies and Professional Studies Phone 503-831-8277
Location Email redpathb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20230594[Edit Inv] (opens in a new window) Bldg/Room RWEC 136
Service Tag Description Apple MacBook Pro: Apple M3 Pro chip with 11-core CPU and 14-core GPU, 512GB SSD, Space Black #MRX33LL/A
Serial No. G9YXCF074G Location Brent Redpath, replacing W20181043 GFA

CPU Unknown


OS Unknown Software

Wireless NIC 80:A9:97:18:EE:9F


Bluetooth NIC 80:A9:97:1B:A2:9C

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

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Entered by Date Memo
Jack Martinis Jul 16, 2024 01:03 PM 
Status changed from (2) Scheduled to (5) Completed
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Jack Martinis Jul 16, 2024 01:03 PM 
Task reassigned to Jack Martinis.
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Jack Martinis Jul 16, 2024 01:03 PM 
I installed everything, also hooked up his older monitor for a two monitor setup (he had the monitor and the adapter). Explained he would need two cords plugged in, and that the main monitor does charging while he is at his station.

Added admin rights, printers, and configured the screens to his liking.

Everything should be mostly taken care of, though I sent him a reminder email that if he needed any department I drives added I can add those as I forgot to ask.

Have his iMac back here and have it updated in inventory and 2 weeks labeled.
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Jack Martinis Jul 11, 2024 12:25 PM 
Status changed from (6) Ready to Deliver to (2) Scheduled
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Jack Martinis Jul 11, 2024 12:24 PM 
****incoming****

That's great! Can we meet on Tuesday at 12:30?

Brent
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Jack Martinis Jul 11, 2024 09:51 AM 
****This is an outgoing email****
Hi Brent,

Description: set up 20230594[Edit Inv] GFA replacing W20181043

We have received our latest batch of monitors and this setup is now complete and ready to be installed.

I am available next week from Tuesday through Friday, 9am-5pm if there is a good time to install this at your office.

-Jack Martinis, UCS Tech.
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Joanie Kinnaman Jul 10, 2024 02:06 PM 
monitor 20240004[Edit Inv]
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Jack Martinis Jul 02, 2024 04:41 PM 
Status changed from (1) Pending to (6) Ready to Deliver
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Jack Martinis Jul 02, 2024 04:41 PM 
****This is an outgoing email****
Hi Brent,

I need some additional information regarding service request #84004

Description: set up 20230594[Edit Inv] GFA replacing W20181043

Good evening,

I have this device all set up and ready to be delivered.

We are still waiting on monitors, however, and they are expected to arrive on the 9th. Would you like to wait until then to have everything delivered, or would you like your laptop sooner rather than later?

-Jack Martinis, UCS Tech.
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Joanie Kinnaman Jul 01, 2024 04:53 PM 
monitors on order
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