Service Request Ticket

Service Request Information

CONTACT	Name	Ryals, Sharyne	Date	Jul 02, 2024 09:51 AM
	Department	Social Science	Phone	88288
	Location		Email	ryalss@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150661 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9RN1JB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	9RN1JB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2015004715;
	Wired NIC	18:66:DA:14:18:FF

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	vasenr@wou.edu

Entered by	Date	Memo
Rowan Vasen			Email Public
Entered by	Date	Memo
Rowan Vasen	Jul 02, 2024 11:03 AM	Task reassigned to Rowan Vasen.	Add Attachment
Rowan Vasen	Jul 02, 2024 11:03 AM	Status changed from (1.5) In Progress to (5) Completed	Add Attachment
Rowan Vasen	Jul 02, 2024 10:42 AM	Task reassigned to UCS Tech.	Add Attachment
Rowan Vasen	Jul 02, 2024 10:41 AM	issue traced to bad keyboard, new keyboard installed and tested	Add Attachment
Rowan Vasen	Jul 02, 2024 10:22 AM	Status changed from (2.5) Needs Scheduling to (1.5) In Progress	Add Attachment
Rowan Vasen	Jul 02, 2024 09:57 AM	Task reassigned to Rowan Vasen.	Add Attachment
Kyla Aitaro	Jul 02, 2024 09:51 AM	Status changed from (1) Pending to (2.5) Needs Scheduling	Add Attachment
Kyla Aitaro	Jul 02, 2024 09:51 AM	**This is an email** Hello, Maureen Dolan's computer does not respond when you try to log in - Ctrl Alt Delete does not register. Hopefully, it is something simple (keyboard?). She is only in the office infrequently but has asked me to send in this request. Technicians can contact me for access. The computer is in BELL 210A. Thank you	Add Attachment