Service Request Ticket - # 84011

Service Request Ticket - # 84011

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Service Request Information

CONTACT	Name	Ryals, Sharyne	Date	Jul 02, 2024 10:46 AM
	Department	Social Science	Phone	88288
	Location		Email	ryalss@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150661 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9RN1JB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	9RN1JB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2015004715;
	Wired NIC	18:66:DA:14:18:FF

TECHS	Submitted by	Rowan Vasen	Contact	vasenr@wou.edu
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Jul 24, 2024 11:41 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Jul 24, 2024 11:41 AM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Jul 24, 2024 11:41 AM	Closing ticket for now, I think this is in regards to Maureen Dolan's new PC that is replacing this one.	Add Attachment
Jack Martinis	Jul 19, 2024 11:06 AM	**This is an outgoing email** Hi Sharyne, I need some additional information regarding service request #84011 Description: 100% Hard Drive Usage, Will not Update Was this computer still problematic (20150661) and would you like to possibly upgrade it or replace it? -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Jul 02, 2024 11:19 AM	**This is an outgoing email** Hi Sharyne, I need some additional information regarding service request #84011 Description: 100% Hard Drive Usage, Will not Update I suspect highly that this hard drive is on the cusp of failing with the symptoms noted. I would recommend putting in for an upgraded system to swap this one out with entirely if doable. Though if that is not an option, the next best thing would be to put in for a request for an upgraded hard drive. This would definitely alleviate slowdown issues on the device as it would be a much faster hard drive. Without purchasing anything, the best I can do is reimage the device (re-download a fresh copy of Windows) in hopes that a fresh copy of windows will take away any possible program / background process that causes slowdowns, though this may not be whats causing the issue. Let me know if there are any questions, -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Jul 02, 2024 11:13 AM	outdated and possibly failing spinning drive, if this wants to be salvaged it will have to have a 2.5" ssd upgrade.	Add Attachment
Rowan Vasen	Jul 02, 2024 10:47 AM	CPU also at 25-30% during idle	Add Attachment
Rowan Vasen	Jul 02, 2024 10:46 AM	Tower is in 210A, contact sharyne to access. Hard drive nowhere near full yet 100% usage, computer runs super slow. And Check for updates runs but never completes. Has not been updated since 12/13/23 Computer Usable and Professor is in office once a week	Add Attachment