Service Request Ticket - # 84017

Service Request Information

CONTACT Name Heide, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 02, 2024 12:48 PM
Department College of Education Phone 88324
Location Email heidek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160929[Edit Inv] (opens in a new window) Bldg/Room RWEC 139
Service Tag Description Apple MacBook Pro 15-inch with Retina Display#Z0RF
Serial No. C02TR05CG8WL Location DSPS Division laptops

CPU Intel Core i7(2.2Ghz quad, 6MB L3 cache)


OS MAC OS X 10.12 (macOS Sierra) Software MSDesktopEdOffice201*MAC XXXX2016005511; Techsmith Camtasia Ed Ver. WIN 9.*/MAC 3.* license VISA2016006413

Wireless NIC 18:65:90:DF:D7:11


Bluetooth NIC 18:65:90:DF:D7:12

TECHS Submitted by Jack Martinis Contact rmartinis22@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public
Entered by Date Memo
Jack Martinis Aug 21, 2024 12:40 PM 
Status changed from (6) Ready to Deliver to (5) Completed
 Add Attachment
Jack Martinis Aug 21, 2024 12:40 PM 
Task reassigned to Jack Martinis.
 Add Attachment
Jack Martinis Aug 21, 2024 12:40 PM 
I am assuming this device has been picked up.
 Add Attachment
Sam Sevugan Aug 01, 2024 03:14 PM 
The user has been given admin rights and needs to 
come back and pick up the device after their 
meeting.
Add Attachment
Sam Sevugan Aug 01, 2024 02:54 PM 
Returned loaner 20170674[Edit Inv] with bag + plus chargers
Add Attachment
Jack Martinis Jul 03, 2024 12:45 PM 
Task reassigned to UCS Tech.
 Add Attachment
Jack Martinis Jul 03, 2024 12:14 PM 
Status changed from (1) Pending to (6) Ready to Deliver
 Add Attachment
Jack Martinis Jul 03, 2024 09:52 AM 
****This is an outgoing email****
Hi Kathy,

I need some additional information regarding service request #84017

Description: Kathy's dept. laptop slow and wants reimaged

I have reimaged the laptop and it is ready to pick up / swap out with the loaner,

it feels relatively snappy and faster than before the reimaging process. I hope it feels noticeably faster, though at times it still may wind up and utilize its fans when its got a lot of things open in the background / on a browser.

I am available today to swap the devices somewhere on campus, we can also schedule some time next week.

Happy fourth of July tomorrow,

-Jack Martinis, UCS Tech.
 Add Attachment
Public
Jack Martinis Jul 02, 2024 03:35 PM 
almost done re-downloading mac os
 Add Attachment
Jack Martinis Jul 02, 2024 02:24 PM 
made a time machine backup, and reimaging to monterey now.
 Add Attachment
Jack Martinis Jul 02, 2024 12:48 PM 
Kathy stopped by today to see what we could do for her increasingly slower laptop, 20160929[Edit Inv]. It is an older macbook that can only download monterey. I explained that the best thing would be to reimage the device to the latest supported copy of Mac OS and to get rid of any prior data on the device (we went ahead and saved some stuff to their google drive). 

I will take a time machine backup of this device and reimage it ahead of 2 weeks. I sent her off with a loaner for the time being (20170674).
 Add Attachment