Service Request Ticket - # 84027

Service Request Information

CONTACT Name Dolan, Maureen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 03, 2024 11:16 AM
Department Social Science Phone 88292
Location Email dolanm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20230644[Edit Inv] (opens in a new window) Bldg/Room BELL 210A
Service Tag Description Dell Latitude 5540 - 15-inch laptops
Serial No. BSNZG24 Location Maureen Dolan - replacing W20150661

CPU Unknown


OS Unknown Software

Wired NIC 10:98:19:37:46:1A


Wireless NIC 18:93:41:FD:43:05


TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public

Entered by Date Memo
Jack Martinis Jul 25, 2024 11:08 AM
Status changed from (2) Scheduled to (5) Completed
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Jack Martinis Jul 25, 2024 11:08 AM
Task reassigned to Jack Martinis.
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Jack Martinis Jul 25, 2024 11:08 AM
installed equipment. showed how to use zoom among a few other things. Added printer code.
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Sam Sevugan Jul 25, 2024 08:07 AM
Status changed from (7) Waiting for Contact to (2) Scheduled
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Sam Sevugan Jul 24, 2024 05:00 PM
She called back and says she will meet Jack 9:30am. 
She is coming from Salem (wanted to note that in 
case she is late). 
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Sam Sevugan Jul 24, 2024 03:10 PM
Send an email to Maureen to confirm if 9:30am works 
for her. 
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Sam Sevugan Jul 24, 2024 02:18 PM
They are available this afternoon or tomorrow 
morning. Told her I would give her a call back to 
update her. 

If those times don't work for Jack she would like 
to chat on the phone to figure out when is best. 
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Jack Martinis Jul 23, 2024 10:32 AM
Status changed from (6) Ready to Deliver to (7) Waiting for Contact
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Jack Martinis Jul 19, 2024 04:26 PM
They said that they were going to be on campus either next week or the week after that, we can schedule a time when they are on campus.
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Jack Martinis Jul 18, 2024 11:11 AM
****This is an outgoing email****
Hi Maureen,

I need some additional information regarding service request #84027

Description: set up NEW GFA for Maureen GFA is replacing W20150661

I was wanting to see if you had any availability to install this computer setup any time next week,

if you have any availability let me know and I can work to get something scheduled.

Have a nice day,

-Jack Martinis, UCS Tech.
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Jack Martinis Jul 11, 2024 03:50 PM
ad moved
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Jack Martinis Jul 11, 2024 03:46 PM
forgot to ad admin rights
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Jack Martinis Jul 11, 2024 03:36 PM
****This is an outgoing email****
Hi Maureen,

I need some additional information regarding service request #84027

Description: set up NEW GFA for Maureen GFA is replacing W20150661

This setup is all ready to go and be installed at your office.

Do you have any availability next week?

-Jack Martinis, UCS Tech.
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Jack Martinis Jul 11, 2024 03:33 PM
Status changed from (1) Pending to (6) Ready to Deliver
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Jack Martinis Jul 11, 2024 03:33 PM
imaged w/ base image
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Jack Martinis Jul 11, 2024 10:58 AM
imaging at desk area
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Joanie Kinnaman Jul 10, 2024 02:59 PM
monitor 20240007[Edit Inv]
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Joanie Kinnaman Jul 03, 2024 11:16 AM
monitors on order
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