Service Request Ticket - # 84066

Service Request Information

CONTACT Name Schowalter, Dana   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 09, 2024 03:51 PM
Department Humanities Division Phone 89240
Location Email schowalterd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20190527[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
Serial No. FVFZ5K7ZL410 Location PDR

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.14 (Mojave) Software Microsoft Office from XXXX2019009325;

Wireless NIC A4:83:E7:70:14:43


Bluetooth NIC A4:83:E7:3B:9A:5C


TECHS Submitted by Andrew Zhen Contact azhen23@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public

Entered by Date Memo
Jack Martinis Sep 04, 2024 12:12 PM
Status changed from (6) Ready to Deliver to (5) Completed
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Jack Martinis Sep 04, 2024 12:12 PM
Task reassigned to Jack Martinis.
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Jack Martinis Sep 04, 2024 12:12 PM
gave 20191102[Edit Inv] off today, put admin rights on and all that.

Took back loaner.
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David Kunz Aug 21, 2024 11:39 AM
20191102[Edit Inv] in box 11
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David Kunz Aug 21, 2024 11:35 AM
Status changed from (1) Pending to (6) Ready to Deliver
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David Kunz Aug 21, 2024 11:35 AM
Done imaging. Have user login and active as admin.
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David Kunz Aug 21, 2024 11:22 AM
We are going to PDR 20190527[Edit Inv] and give Dana GFA Pool 
20191102[Edit Inv] until she is ready for a replacement. I'm 
currently imaging the Pool GFA laptop.
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David Kunz Aug 20, 2024 01:48 PM
Gave Dana 20190643[Edit Inv] as a loaner. She is complaining 
that her laptop is still running loud and now the 
screen is going dark randomly.
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Andrew Zhen Aug 13, 2024 10:05 AM
****This is an outgoing email****
Hi Dana,

That should be fine. The loaner should be obtainable 
by asking the front desk.

We are open from 8 AM to 5 PM Monday through Friday.

Best,
Andrew
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Andrew Zhen Aug 13, 2024 10:05 AM
****This is an email****
Sorry for the delay. I can pick up the loaner 
tomorrow anytime after 11:30. Is there a time that 
works for you? If not, I am also available on Monday 
of next week. 

Thanks
Dana
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Andrew Zhen Jul 31, 2024 10:09 AM
at the srd front desk
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Andrew Zhen Jul 31, 2024 10:01 AM
when they pick up it needs a loaner ticket
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Andrew Zhen Jul 30, 2024 03:57 PM
****This is an outgoing email****
Hi Dana,

I need some additional information regarding service 
request #84066

Description: macbook screen blinking black

We have a mac loaner ready for you to check-out 
while we try to resolve the issue with your original 
device.

Let us know when you're available to pick-up the 
loaner.

Best,
Andrew
UCS Tech
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Public
Andrew Zhen Jul 30, 2024 03:53 PM
mac loaner ready
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Brady Parksion Jul 29, 2024 02:45 PM
Found loaner to use. 
Loaner: 20190643[Edit Inv]
Loaner is on imaging desk 
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Jack Martinis Jul 19, 2024 11:30 AM
****This is an outgoing email****
Hi Dana,

I need some additional information regarding service request #84066

Description: macbook screen blinking black

Are you still waiting to pick up a working loaner for us to take a look at your device?

We have macbook loaners working and ready to go, are you available for this next week?

-Jack Martinis, UCS Tech.
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Public
Andrew Zhen Jul 17, 2024 09:55 AM
has this been worked on or still needed?
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Sam Sevugan Jul 11, 2024 03:08 PM
She ended up taking back 20190527[Edit Inv] because the 
loaner was not functioning properly. It kept 
shutting down randomly so Brady says he will be 
getting another loaner ready for pickup. He is 
hoping it will be ready by mid next week for her 
to pickup with admin rights and VPN already 
installed. 
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Sam Sevugan Jul 11, 2024 02:06 PM
placed 20190527[Edit Inv] in box 17
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Brady Parksion Jul 10, 2024 01:12 PM
placing loaner in box 11
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Brady Parksion Jul 10, 2024 01:12 PM
Loaner is 20180661[Edit Inv]. When Dana comes to pick up the 
loaner update inventory.
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Andrew Zhen Jul 09, 2024 03:51 PM
they need a mac loaner, but currently out, they are 
coming in on the 10th of July to pick up a loaner.
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Andrew Zhen Jul 09, 2024 03:51 PM
20190527[Edit Inv] was reimaged and was having issues with the 
screen blinking black randomly. user has restarted 
computer and doesn't use a dock and still occurs
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