Task reassigned to Jack Martinis.

****This is an outgoing email****
Hi Sharon,

I need some additional information regarding service request #84075

Description: Reimage 20210766

What did we want done with this laptop? 

Were we still wanting to assign this to Brianna, or will they continue to use the Macbook?

-Jack Martinis, UCS Tech.

They will need to verify if HR sent us the arrival 
notice. 

Hello Sam!

Our new Education Advisor for the TRIO Student 
Enrichment Program is:
Brianna Jones
V00337541

She starts tomorrow so we are hopeful she will 
have a username & email staff address by then.
(She is a previous student.)

She will be in the Advising Center in office #103.

Anything else you need on this?

Thank you,
Sharon

back in box #17

waiting for their department to let us know who will 
be using this computer

Status changed from (1) Pending to (1.5) In Progress

Dana dropped off the device and says this device 
will be going to a new hire. They are hoping to 
have it by 7/12 (that is the date that new hire 
will start). 

Tagged it and will be placing in box #17

****This is an email****
Hi Sharon,

If all files have been saved to Dana's H-drive we 
can proceed with wiping the device which can take 
up to 2-4 days depending on whether the techs 
currently have devices that are being reimaged. 

I do need to clarify whether Dana's device has 
been dropped off to UCS this morning? 

I am not seeing a ticket created for reimaging and 
just took over this shift for the afternoon so 
please let me know whether the device needs to be 
dropped off and I can create a service request 
ticket to keep track of progress. 

Let me know when you can! 

Best,
Sam 

****This is an email****
Hi Dana,

You will want to go ahead and save everything you 
want to keep to your H-drive.

Besides that you should be good to go.

Best,
Lourdes