Service Request Ticket

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Service Request Information

CONTACT	Name	Solvedt, Nora	Date	Jul 11, 2024 08:01 AM
	Department	Library & Media Services	Phone	88158
	Location		Email	solvedtn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20200145 (opens in a new window)	Bldg/Room	HL 220
	Service Tag		Description	Apple 27-inch iMac with Retina 5K display #Z0ZV
	Serial No.	C02DC15BPN77	Location	Dan Rockwell
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	3C:7D:0A:04:C2:2C
	Wireless NIC	14:7D:DA:36:55:BE
	Bluetooth NIC	3C:22:FB:A7:66:F7

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Jul 26, 2024 04:06 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Jul 26, 2024 04:06 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Jul 19, 2024 11:18 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Jack Martinis	Jul 19, 2024 11:18 AM	**outgoing** Hello Dan, I was wanting to reach out regarding a ticket I have saying to either pick up or reimage the 27" iMac, WOU # 20200145 over there in HL220 - was this device wanting to get picked up or reimaged for another user any time soon? -Jack Martinis, UCS Tech.	Add Attachment
Rowan Vasen	Jul 11, 2024 12:34 PM	Status changed from (2.5) Needs Scheduling to (4) On Hold	Add Attachment
Rowan Vasen	Jul 11, 2024 12:34 PM	20200145 is staying in HL220 possibly needing to be reimaged but dan is checking with his team first.	Add Attachment
Rowan Vasen	Jul 11, 2024 12:31 PM	Task reassigned to UCS Tech.	Add Attachment
Rowan Vasen	Jul 11, 2024 12:08 PM	Task reassigned to Rowan Vasen.	Add Attachment
Sam Sevugan	Jul 11, 2024 09:29 AM	Status changed from (1) Pending to (2.5) Needs Scheduling	Add Attachment
Sam Sevugan	Jul 11, 2024 09:28 AM	**This is an email** Nora, Thank you for forwarding that info! Just chatted with Joanie and she says she will send you an email to provide you with more information regarding Dan's request. As for Michael's previous setup we can have a tech pick it up when they are available since it is GFA. We will keep you posted with updates as they come! Best, Sam	Add Attachment
Sam Sevugan	Jul 11, 2024 08:48 AM	**This is an email** Good morning, Michael’s office is room HL220. The Wou number on his old machine is 20200145. I’ve emailed Joanie and David about a set up for Dan but I’m not sure if you will need to create a ticket or not. You may want to check with Joanie. Thank you! Nora	Add Attachment
Sam Sevugan	Jul 11, 2024 08:01 AM	**This is an email** Hi Michael Reis no longer works for WOU. His computer is still in his old office. We have hired Dan Rockwell as the new director so could we have Michaels’s old machine picked up? Thank you Nora	Add Attachment