Service Request Ticket - # 84085

Service Request Information

CONTACT Name Dawson, Amy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 11, 2024 08:27 AM
Department Natural Science/ Biology Phone 88891
Location Email dawsona@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160944[Edit Inv] (opens in a new window) Bldg/Room HWC 105
Service Tag 151YKH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. 151YKH2 Location Smart Classroom Instructor's Station UPG

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552(order10108); VSI RecTrac client

Wired NIC 50:9A:4C:46:0B:89

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact vasenr@wou.edu

Tracking

Entered by Date Memo
Rowan Vasen
Email

Public
Entered by Date Memo
Rowan Vasen Jul 26, 2024 10:39 AM 
Task reassigned to Rowan Vasen.
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Rowan Vasen Jul 26, 2024 10:39 AM 
Task reassigned to Rowan Vasen.
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Rowan Vasen Jul 26, 2024 10:39 AM 
no issues with intergrated graphics. Closing Ticket
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Rowan Vasen Jul 11, 2024 11:34 AM 
Status changed from (3) Order in Process to (1.5) In Progress
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Rowan Vasen Jul 11, 2024 11:34 AM 
Status changed from (2.5) Needs Scheduling to (3) Order in Process
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Rowan Vasen Jul 11, 2024 11:34 AM 
video card removed for testing. computer still in 
instructor station using integrated graphics
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Rowan Vasen Jul 11, 2024 09:02 AM 
Task reassigned to UCS Tech.
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Rowan Vasen Jul 11, 2024 09:00 AM 
Status changed from (1) Pending to (2.5) Needs Scheduling
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Rowan Vasen Jul 11, 2024 09:00 AM 
issue more than likely related to fan inside system. 
Need loaner prepped and replaced in order to 
test/fix system
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Rowan Vasen Jul 11, 2024 08:58 AM 
Task reassigned to Rowan Vasen.
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Sam Sevugan Jul 11, 2024 08:53 AM 
****This is an email****
Amy,

Got it, thank you for the update! They will still 
be heading over to check it out :) 

Hope you have a great rest of your day!

Best,
Sam
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Sam Sevugan Jul 11, 2024 08:52 AM 
****This is an email****
Hi Sam,

I won't be there as my class will be done, but I 
wanted you to know about the grinding.

Thank you!

Amy
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Sam Sevugan Jul 11, 2024 08:27 AM 
****This is an email****
Hello UCS,

The desktop computer at the teaching station in 
HWC 105 is making a grinding noise. The computer 
number is: 20160944[Edit Inv].

Thank you!

Amy
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