Service Request Ticket - # 84087

Service Request Ticket - # 84087

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Service Request Information

CONTACT	Name	Solvedt, Nora	Date	Jul 11, 2024 10:32 AM
	Department	Library & Media Services	Phone	88158
	Location		Email	solvedtn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230596 (opens in a new window)	Bldg/Room	HL 220
	Service Tag		Description	Apple MacBook Pro: Apple M3 Pro chip with 11-core CPU and 14-core GPU, 512GB SSD, Space Black #MRX33LL/A
	Serial No.	JRR09GCW6G	Location	Dan Rockwell, New Director
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	80:A9:97:19:4E:81
	Bluetooth NIC	80:A9:97:1F:5E:41

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Tracking

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Andrew Zhen	Jul 17, 2024 11:00 AM	Task reassigned to Jack Martinis.	Add Attachment
Andrew Zhen	Jul 17, 2024 11:00 AM	Task reassigned to Jack Martinis.	Add Attachment
Andrew Zhen	Jul 17, 2024 11:00 AM	delivered	Add Attachment
Jack Martinis	Jul 12, 2024 04:34 PM	Status changed from (2.5) Needs Scheduling to (2) Scheduled	Add Attachment
Jack Martinis	Jul 12, 2024 02:40 PM	**outgoing** Good afternoon Daniel, I am able to do next Wednesday from 11am-1pm if that still works with your schedule. -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Jul 12, 2024 02:39 PM	**incoming** Hi Jack, If you have time today I will be in my office from 2pm-4:30pm. Otherwise, sometime next week works for me too. If no one else can do Monday then Wednesday between 11am and 1pm I am free.	Add Attachment
Andrew Zhen	Jul 11, 2024 12:53 PM	they still have a loaner and is moving files over and needs to be picked up upon equipment setup	Add Attachment
Andrew Zhen	Jul 11, 2024 12:52 PM	Status changed from (1) Pending to (2.5) Needs Scheduling	Add Attachment
Andrew Zhen	Jul 11, 2024 12:52 PM	user came in to get their computer // only needs scheduling to setup monitors, docks, ect...	Add Attachment
Jack Martinis	Jul 11, 2024 11:41 AM	**outgoing to dan** Hello Daniel, I am almost finished configuring your new laptop and was wanting to know if there was a good time next week to install this setup. Have a good day, -Jack Martinis, UCS Tech.	Add Attachment
Jack Martinis	Jul 11, 2024 11:41 AM	**incoming** Hi Jack, I'm not aware of any special applications that need to be installed. Thank you! Nora	Add Attachment
Jack Martinis	Jul 11, 2024 11:35 AM	**This is an outgoing email** Hi Nora, I need some additional information regarding service request #84087 Description: new GFA setup for new director DAN ROCKWELL - currently using a loaner Are there any special applications that need to be put on this device? If not, I have this device ready to go for some time tomorrow or next week. -Jack Martinis, UCS Tech.	Add Attachment Public
Jack Martinis	Jul 11, 2024 11:21 AM	imaging at my desk	Add Attachment
Joanie Kinnaman	Jul 11, 2024 10:32 AM	inv# 2024-0042	Add Attachment
Joanie Kinnaman	Jul 11, 2024 10:32 AM	laptop 20230596 monitor 20240008	Add Attachment