Service Request Ticket - # 84088

Service Request Information

CONTACT Name Moores, Ashley   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 11, 2024 10:55 AM
Department Business Services Phone
Location Email mooresa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20160672[Edit Inv] (opens in a new window) Bldg/Room WEL 221
Service Tag Description Xerox Phaser 4622/DT Black & White Laser Printer
Serial No. D6X471449 Location Student worker

Model 4622/DT Hostname mozart.wou.edu
Notes 1200dpi x 1200dpi (B&W), 1200sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, RJ-45 / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty 2 550 sheet paper trays IP:140.211.116.7 Econcierge toner on VISA2016006092 JAN2017 BAO901 Ink/Toner Refill Xerox Black High Capacity 106R01535; Xerox Black Standard Capacity 106R01533

Wired NIC 00:00:AA:D9:DE:F9

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
David Kunz Jul 11, 2024 12:15 PM 
Task reassigned to David Kunz.
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David Kunz Jul 11, 2024 12:15 PM 
Task reassigned to David Kunz.
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David Kunz Jul 11, 2024 12:15 PM 
****This is an email****
Hello,

After looking at BO-Mozart it appears that the 
device needs a new fuser to correct the image 
issues.

Here is a link to order a new fuser.

Another option would be to replace this device 
with a new kind option which is linked here.
This option could also be placed on an XPPS 
service contract.

The third option, since you have several printers, 
is to just let this go to PDR and consolidate.

Cheers,
David
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Sam Sevugan Jul 11, 2024 11:11 AM 
****This is an email****

Ashley Moores
11:00 AM (10 minutes ago)
to me

Thanks for getting back so quickly! 

I believe the number is  *20160672*
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Sam Sevugan Jul 11, 2024 10:55 AM 
****This is an email****
Hello UCS,

Could you send someone out here to take a look at 
one of our printers? ( BO-Mozart on threesisters )

When we try to print the toner leaves back smudges 
at the top of the paper.
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