loaner ticket completed

invoice 2024-0079 

Status changed from (1) Pending to (7) Waiting for Contact

admin rights added, adobe added.

****This is an OUTGOING email****
Hello Kaiao,

Following up on your desktop computer that you 
brought into UCS earlier this month. I was able to 
get the machine to boot successfully, although 
very slow. I traced back the issue related to your 
main 500gb hard drive having multiple 
bad/unreadable sectors which is a sign that the 
drive is failing. Which will certainly cause the 
issues where it would not boot into windows.
I have installed a new ssd, which will have the 
same storage size but also be a lot faster. I am 
expecting this will fix the issue, and I am 
currently imaging windows 11 on the new drive. The 
basic image will download all the typical 
applications and programs, just wanting to check 
in and see if you need anything additional?

Get back to me anytime, Rowan

Task reassigned to Rowan Vasen.

Status changed from (1) Pending to (4) On Hold

Status changed from (2) Scheduled to (1) Pending

on imaging table running disk check utility

Status changed from (1) Pending to (2) Scheduled

****outgoing****

No need to schedule; though it does help to let us know when you will be arriving. 

We are able to plan for this Wednesday. 

See you then, have a good weekend! 

-Jack Martinis, UCS Tech. 

****incoming****

Aloha, 

I need help with my work computer. It 
It won't start. 
Computer number: 20181482
I am emailing from my personal laptop. 


Is there a time I can bring it in today or have someone come and look at it in my office today between 11:00 - 12:30? If not, no worries, just figured I ask! 

Thanks for your help!