Service Request Ticket - # 84103

Service Request Information

CONTACT Name Connolly, Skylar   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 15, 2024 09:40 AM
Department Financial Aid Phone 89656
Location Email connollys@mail.wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190231[Edit Inv] (opens in a new window) Bldg/Room WEL
Service Tag 3TL12X2 Description Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
Serial No. 3TL12X2 Location Skylar Connolly

CPU Intel Core i5-9400H 9thGen(Quad 2.5GHz, 8M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; PL/SQL Developer license(v.13 MARCH2020) VISA2019009667;

Wired NIC C8:F7:50:86:6C:C5


Wireless NIC DC:FB:48:CF:42:61

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
David Kunz Jul 16, 2024 09:17 AM 
Status changed from (2.5) Needs Scheduling to (5) Completed
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David Kunz Jul 16, 2024 09:17 AM 
Dell dock wasn't enabled through thunderbolt center. 
Couldn't see any USB devices including the printer. 
After updating Dell command and enabling the dock, 
the printer is woroking.
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David Kunz Jul 15, 2024 10:58 AM 
Task reassigned to David Kunz.
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David Kunz Jul 15, 2024 10:58 AM 
****This is an email****
Hi Skylar,

I can come by and hook your printer up for you 
today. When is a good time to do that?

Thanks,
David
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Kyla Aitaro Jul 15, 2024 09:40 AM 
Status changed from (1) Pending to (2.5) Needs Scheduling
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Kyla Aitaro Jul 15, 2024 09:40 AM 
****This is an email****

I have a PC. And I am in the financial aid office, 
I'm a counselor. I will be here all day today and 
tomorrow except for lunch from 12-1pm.
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Kyla Aitaro Jul 15, 2024 09:40 AM 
****This is an OUTGOING email****
Good Morning Skylar,

Do you have a PC or Mac? What is your availability 
and office location?

Best,
Kyla
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Kyla Aitaro Jul 15, 2024 09:40 AM 
****This is an email****

Good morning,
I have a question. Our main printer is down in the 
Financial aid office and I have one in my office. 
It is a Xerox Phaser 3260 (#20170665). It was 
never set up for me. if there is a way that I can 
connect it or get some help with it. I know it was 
supposed to be hooked up but my temporary setup 
became my permanent computer. I would appreciate 
any help. Thank you.

Best Regards,
Skylar Connolly
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