Service Request Ticket - # 84105

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 15, 2024 10:57 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210572[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag Description Dell Latitude 5520 w/Dell Professionhal Sleeve 15
Serial No. CN0Y5H5JWSC0018D00BS Location Loaner shelf

CPU 11th Generation Intel® Core- i5-1135G7


OS Unknown Software

Wired NIC F4:EE:08:9D:FD:A7


Wireless NIC DC:21:48:23:DF:2F

TECHS Submitted by Brady Parksion Contact bparksion23@wou.edu 88925
Primary Technician Contact azhen23@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Zhen
Email

Public
Entered by Date Memo
Andrew Zhen Jul 23, 2024 04:37 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Zhen Jul 23, 2024 04:37 PM 
basic image for loaners
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Andrew Zhen Jul 23, 2024 04:34 PM 
Task reassigned to Andrew Zhen.
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Andrew Zhen Jul 23, 2024 04:34 PM 
in inventory it's marked as loaner, same with 
maintenance index
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Andrew Zhen Jul 23, 2024 04:33 PM 
this dell laptop only has 8 gb of ram
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Andrew Zhen Jul 15, 2024 03:58 PM 
dell updates done
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Brady Parksion Jul 15, 2024 11:49 AM 
On Laptop Imaging Desk Spot A
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Brady Parksion Jul 15, 2024 10:57 AM 
Computer started imaging. Had error while imaging, 
unable to install drivers. Volkmann is working on a 
fix currently.
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