Service Request Ticket - # 84106

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 15, 2024 10:58 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20161100[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag CTBL2H2 Description Dell Latitude 5480, i7-7600U, 2.8GHz dual core
Serial No. CTBL2H2 Location PDR pile - drive out

CPU Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; Microsoft Project standard 2019 UCS2018008903 SCCM(ClickToRun) APR2019 SR#71898;

Wired NIC D4:81:D7:D8:3B:59


Wireless NIC 00:28:F8:FE:09:89

TECHS Submitted by Brady Parksion Contact bparksion23@wou.edu 88925
Primary Technician Contact azhen23@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Zhen
Email

Public
Entered by Date Memo
Andrew Zhen Jul 30, 2024 12:52 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Zhen Jul 30, 2024 12:52 PM 
imaged on windows 11 for loaner complete
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Andrew Zhen Jul 26, 2024 04:51 PM 
Task reassigned to Andrew Zhen.
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Andrew Zhen Jul 15, 2024 03:58 PM 
dell updates done
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Brady Parksion Jul 15, 2024 11:50 AM 
This laptop is actually in Spot B
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Brady Parksion Jul 15, 2024 11:48 AM 
On Laptop Imaging Desk spot D
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Brady Parksion Jul 15, 2024 10:58 AM 
Computer started imaging. Had error while imaging, 
unable to install drivers. Volkmann is working on a 
fix currently.
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