Service Request Ticket - # 84110

Service Request Ticket - # 84110

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Service Request Information

CONTACT	Name	Scroggins, Beth	Date	Jul 15, 2024 11:55 AM
	Department	Student Health & Counseling Center	Phone	88845
	Location		Email	scrogginsb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150585 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	1ZL1JB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	1ZL1JB2	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2015004715; NS216 LAB SPECIFIC:Adobe Creative Cloud - Illustrator Only, ArcGIS 10.2.2 Desktop (point to mrplow.wou.edu), AutoDesk - AutoCAD 2015, AutoDesk - Raster Design, IDRISIS Remote Sensing Lab Pack, NASA World Wind 1.4,
	Wired NIC	18:66:DA:13:B1:F8

TECHS	Submitted by	Kyla Aitaro	Contact	aitarok@wou.edu	88925
	Primary Technician		Contact	sauern@wou.edu	88960

Tracking

Entered by	Date	Memo
Nathan Sauer			Email Public
Entered by	Date	Memo
Nathan Sauer	Jul 15, 2024 01:08 PM	Status changed from (2.5) Needs Scheduling to (5) Completed	Add Attachment
Nathan Sauer	Jul 15, 2024 01:03 PM	Task reassigned to Nathan Sauer.	Add Attachment
Tony Benedetti White	Jul 15, 2024 12:08 PM	I'm assuming if she is talking about her laptop it is going to be 20180585 as it is the only mac assigned to her	Add Attachment
Kyla Aitaro	Jul 15, 2024 11:59 AM	**This is an OUTGOING email** Hello Beth, I have created ticket #84110 for our techs to look into it and reach out as soon as they are available. Have a great rest of your day! Best, Kyla	Add Attachment
Kyla Aitaro	Jul 15, 2024 11:58 AM	Status changed from (1) Pending to (2.5) Needs Scheduling	Add Attachment
Kyla Aitaro	Jul 15, 2024 11:57 AM	**This is an INCOMING email** It is Jabra Panacast 50 (the speakers are Cretron). WOU Device# 20150585 Availability: - today 1-2:30; - Tuesday 8-12 and 1-2:20 - Wednesday 1-5 - Friday all day (except 12-1)	Add Attachment
Kyla Aitaro	Jul 15, 2024 11:55 AM	**This is an OUTGOING email** Hello Beth, What brand is the conference bar? Wanting to look into it's specific instructions to better equip our techs before they come over to assist. Also, can you provide your device's WOU# and your office location and availability? Best, Kyla	Add Attachment
Kyla Aitaro	Jul 15, 2024 11:55 AM	**This is an email** Hello, I have a creation (?) conference bar in our conference room. It works great with the monitor that is in there and I am now trying to make it work on my laptop in there if possible. I couldn't get it to work. I have a Mac and some of my instructions for the monitor don't match up with the laptop. Can someone come over and help walk me through it? or send directions for laptop hookup?	Add Attachment