Service Request Ticket - # 84122

Service Request Information

CONTACT Name Huerta Luna, Ileen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jul 16, 2024 11:07 AM
Department Upward Bound Phone 88061
Location Email huertalunai@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160799[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag BJVT1F2 Description Dell 13 3380 No-Touch Chromebook
Serial No. BJVT1F2 Location PDR

CPU Unknown


OS Chrome OS Software Microsoft Windows VDA license from P0103777 and VMware Academic Horizon 7 Enterprise with SNS from P010103776; Google Chrome Management Console license, ED P0104200

Wireless NIC 00:16:EB:8D:87:04

TECHS Submitted by Kyla Aitaro Contact aitarok@wou.edu 88925
Primary Technician Contact kunzd@wou.edu

Tracking

Entered by Date Memo
David Kunz
Email

Public
Entered by Date Memo
Sam Sevugan Jul 17, 2024 09:31 AM 
student dropped off 20160799[Edit Inv] laptop bag and charger
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David Kunz Jul 16, 2024 11:59 AM 
Task reassigned to David Kunz.
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David Kunz Jul 16, 2024 11:59 AM 
Status changed from (1) Pending to (5) Completed
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David Kunz Jul 16, 2024 11:41 AM 
Sending Device to PDR. Contacted Lori Pagel to 
removed from Ileen Huerta's acccount. Moving device 
to PDR inventory.
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Kyla Aitaro Jul 16, 2024 11:11 AM 
stored in BOX #9
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Kyla Aitaro Jul 16, 2024 11:08 AM 
chromebook came without a bag and a charging cord
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Kyla Aitaro Jul 16, 2024 11:08 AM 
A tutor, Alejandro, came in with the Chromebook and 
explained that the device's mouse pad is not 
functional.
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