Service Request Ticket

Service Request Information

CONTACT	Name	Hammerle, Zachary	Date	Jul 18, 2024 12:18 PM
	Department	Campus Recreation/HWC	Phone	88860
	Location		Email	hammerlez@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20230513 (opens in a new window)	Bldg/Room	HWC 108
	Service Tag	B62C214	Description	Dell Latitude 5540 13th Gen Intel Core i7-1355U
	Serial No.	B62C214	Location	Zachary Hammerle
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	4C:5F:70:3E:7C:68
	Wireless NIC	D0:46:0C:4F:68:DE

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jul 30, 2024 02:56 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Jul 30, 2024 02:56 PM	Added the five0 server, and now it is working.	Add Attachment
Sam Sevugan	Jul 18, 2024 02:51 PM	Task reassigned to John Rushing.	Add Attachment
Sam Sevugan	Jul 18, 2024 02:50 PM	**This is an email** That works! Thanks	Add Attachment
Sam Sevugan	Jul 18, 2024 01:50 PM	**This is an email** John would know when it was purchased but I believe he is out this week. The software is called spotter mirays I believe. Thanks for your help on this.	Add Attachment
Sam Sevugan	Jul 18, 2024 12:19 PM	**This is an email** Not sure the official name of the software I think it’s spotter. 20230513. Zachary Hammerle	Add Attachment
Sam Sevugan	Jul 18, 2024 12:19 PM	**This is an outgoing email** Hi Zachary, By HWC Camera software, what software are you referring to specifically and what is the WOU# of your device? Let me know when you can and I can get a ticket created! Best, Sam	Add Attachment
Sam Sevugan	Jul 18, 2024 12:18 PM	**This is an email** Hello, I upgraded computers and am looking to get the HWC camera software added back on my PC. Can somebody help me with that? -- Zachary Hammerle	Add Attachment